130 Jobs for Business Administration & Management found
《ペナン島勤務 / 新卒大歓迎 / 英語活用可 / オンライン通販サイト》外資BPO企業のカスタマーサポートID:56684
8,600 MYR ~ 10,000 MYRBayan BaruJob Description
【会社概要】当社はドイツ系外資BPO企業とモロッコ系企業のジョイントベンチャーの子会社として、2024年10月よりフランス大手BPO企業に買収され、現在世界95か国に拠点を置いており、全世界では500,000名の社員で、主に顧客にアウトソーシングサービスを提供している会社で御座います。オフィスは社員が楽しく働ける環境を整えており、 おしゃれなプレイルームやカフェスペースだけでなく、会議室も世界をテーマにしたデザインになっています。 社員を大切にする文化も強く、年に一回の社員旅行や、社員やその家族を集めたパーティ等も頻繁に行われています。 入社後はオンライン研修の制度が整っているので、初めて業務を行う方も安心です。一緒に日本人チームを大きくしていただける方の応募を、お待ちしております！【具体的なお仕事内容】・顧客の買い物事情に関して、電話、メールにてのサポート・チームメンバーと共に、業務の効率化を図り、顧客体験の向上を向けたサービス品質の改善・必要な際に上司へのエスカレーション・日次、週次、月次の業績指標（KPI）の達成【今後のキャリア】・チームリーダーとしてチームメンバーをマネジメントする・クオリティアナリストとしてローカル日本語人材や新しいスタッフの品質管理・管理部門で経営や採用に携わる【魅力的なところ】・綺麗でおしゃれなオフィス！・高給！！・リゾートアイランドに働きながら暮らす機会！・英語を活かせる・高められる環境・キャリアパス豊富・豊富な研修制度～ ▼座学・実務研修(約1か月間) ▼専属のコーチやトレーナー、気さくな上司と先輩がしっかりサポートしますので、未経験でも安心してお仕事ができます ▼同期入社の仲間と一緒にグループで研修を行いお互いにフォローし合いながら基礎から着実に身に着けられます
Benefit
【主な待遇】
■雇用形態：正社員（VISAにもとづく）
■勤務時間：シフト制度
＊月曜日～日曜日の間、週二日休暇制
＊7:00-22:00の間で9時間制 ※休憩時間含む
■給与：RM8,600 ~ RM 10,000 [基本給 RM7,000 ~ RM 8,400 + 言語手当 RM1,000 + 住宅手当 RM 600]
■VISAサポート有
■勤務地：ペナン島
【その他】
■有給休暇：初年度10日、2年間勤務後2日増
■傷病休暇：初年度14日間、2年間勤務後18日間、5年間勤務後22日間
■バースデー休暇：1日
■育児休暇：年３日
■医療費負担：
・看病費用年間上限RM3,000
・入院費用は保険でカバー
■片道航空券の手配
■初期宿泊提供Sales Development Representative【 Japanese Speaker Position 】ID:56593
5,000 MYR ~ 10,000 MYRBukit Bintang/KLCCJob Description
SDRs play an increasingly vital role in today's competitive business landscape. They generate and qualify leads, schedule sales appointments, and maintain a consistent flow of opportunities for the company. Finding the right person for the job is crucial given the significant impact on your organization’s sales performance.We are seeking a highly motivated and results-driven Sales Development Representative to join our team. The Sales Development Representative plays a vital role in driving the success of our sales team by generating leads, qualifying prospects, and setting appointments for our sales executives. The successful candidate will be responsible for building relationships with potential customers and identifying their needs to help us grow our customer base.Responsibilities1. Prospecting and Lead Generation:・Identify and research potential clients within named accounts.・Utilize various tools and methods (cold calling, email campaigns, social selling) to generate leads.・Maintain and update lead information in the CRM system.2. Qualifying Leads:・Engage with potential clients to understand their needs and determine their fit with our solutions.・Conduct initial discovery calls to qualify leads before passing them to the BD.・Schedule meetings and product demos for BDs with qualified prospects.3. Collaborating with Business Development team:・Work closely with BDs to develop and implement targeted account strategies.・Ensure a smooth handover of qualified leads to BDs.・Participate in sales meetings and strategy sessions.4. Relationship Building:・Build and maintain relationships with potential clients through consistent follow-up and engagement.・Provide exceptional customer service and be a reliable point of contact for prospects.5. Performance Tracking and Reporting:・Track and report on lead generation and qualification activities.・Meet or exceed monthly and quarterly lead generation targets.・Provide feedback on lead quality and market trends to the sales team.
Benefit
・Basic Salary = RM 5,000 ~ RM 10,000
・Team Building Fund = RM 50 / head count / month
・Annual leave – 15 days per year (Pro-rated for new hire)
・Sick leave – 15 days per year
・Birthday leave – 1 day (To utilize during birthday month only)
・Parental/Child care leave – 3 days per year (Applicable for confirmed employee only)
・3 types of insurance – Group Hospitalization and Surgical (Covered for employee & dependent – inclusive coverage for Covid-19); Personal Accident Insurance; Term Life Insurance
・Contractual Bonus (13th month)《KLCC徒歩圏内 / 英語不問 / グローバルECサイト》外資BPO企業のカスタマーサポートID:56383
7,000 MYR ~ 8,000 MYRBukit Bintang/KLCCJob Description
【会社概要】当社はドイツ系外資BPO企業とモロッコ系企業のジョイントベンチャーの子会社として、2024年10月よりフランス大手BPO企業に買収され、現在世界95か国に拠点を置いており、全世界では500,000名の社員で、主に顧客にアウトソーシングサービスを提供している会社で御座います。KLにあるオフィスは社員が楽しく働ける環境を整えており、 おしゃれなプレイルームやカフェスペースだけでなく、会議室も世界をテーマにしたデザインになっています。 社員を大切にする文化も強く、年に一回の社員旅行や、社員やその家族を集めたパーティ等も頻繁に行われています。 入社後はオンライン研修の制度が整っているので、初めて業務を行う方も安心です。一緒に日本人チームを大きくしていただける方の応募を、お待ちしております！【具体的なお仕事内容】・某有名ECサイトのカスタマーサポートのプロジェクトで日本人顧客のカスタマーサポートをしていただける人を募集します。・電話・メール等を使用した問い合わせ対応 ・ユーザーからの声をもとにサービスの改善につとめる・チームリーダーへのエスカレーション業務・具体的には、、、「返品したい」「注文した商品がまだ届かない」「住所を間違えた」など様々なお客様の困っていることを解決します。・社内で唯一、お客様の声を直接聞けるポジションになります。・お客様に一番近い存在であるからこそ、あなたの提案や対応がサービスの改善に繋がります。【今後のキャリア】・チームリーダーとしてチームメンバーをマネジメントする・クオリティアナリストとしてローカル日本語人材や新しいスタッフの品質管理・管理部門で経営や採用に携わる【魅力的なところ】・綺麗でおしゃれなオフィス！・高給！！・駅ちか、ツインタワーエリアから徒歩圏内の好立地！・英語不問、新規プロジェクトなので成長の機会多数・キャリアパス豊富・豊富な研修制度～ ▼座学・実務研修(約1か月間) ▼専属のコーチやトレーナー、気さくな上司と先輩がしっかりサポートしますので、未経験でも安心してお仕事ができます。 ▼同期入社の仲間と一緒にグループで研修を行いお互いにフォローし合いながら基礎から着実に身に着けられます。
Benefit
■基本給：RM 6,000 ~ RM 7,000
■言語手当：RM 1,000
■就業時間：シフト制度（9:00-22:30の間で9時間制 ※休憩時間含む）
＊＊６シフト
・シフト① 09:00-18:00
・シフト② 10:00-19:00
・シフト③ 11:00-20:00
・シフト④ 12:00-21:00
・シフト⑤ 13:00-22:00
・シフト⑥ 14:00-23:00
■インセンティブ：月最大16％（業績に応じる）
■雇用形態：正社員
■試用期間：６か月
■休日：日本歴通り
■有給休暇：１５日間
■傷病休暇：１５日間
■バースデー休暇：1日
■育児休暇：年３日
■医療費負担：
・看病費用年間上限RM3,000
・入院費用は保険でカバー
■就労ビザサポート有
■昇給：年１回
■片道航空券の手配
■初期宿泊提供Customer Service Representative【E-commerce Site / Japanese Speaker Position】ID:56352
6,000 MYR ~ 8,000 MYRBukit Bintang/KLCCJob Description
Customer Service Representatives are also responsible for providing overall online shopping related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Overall Responsibilities: • Handle pre and post shopping inquiries by phone, e-mail and fax;• Handle customer requests by phone and e-mail;• Modify, change and/or cancel existing shopping request;• Make outbound calls to merchants in any special necessary occasion;• Act as liaison between online shopper and merchat to resolve complaints;• Manage relationships with merchant by providing high levels of customer service and account management support.
Benefit
Basic = RM 5,000 ~ RM 7,000
Language Allowance = RM 1,000
Monthly Performance Bonus (Max up to 16% of monthly basic salary) = RM 960 (subject to individual and company performance)
--> TOTAL (MAX, 16%) = (6,000 + 16%) + 1,000=RM 7,960
--> TOTAL (AVERAGE, 12%) = (6,000 + 12%) + 1,000＝RM 7,720
<Other Benefits>
• Team Building Fund = RM 50/hc/m
• OT Pay = RM 40/h
• Annual leave = 15d (Pro-rated for new hire)
• Sick leave = 15d
• Birthday leave = 1d (To utilize during birthday month only)
• Parental/Child care leave = 3d/y (confirmed employee only)
• 3 types of insurance – Group Hospitalization and Surgical (Covered for employee & dependant – inclusive coverage for Covid-19); Personal Accident Insurance; Term Life InsuranceCustomer Success ManagerID:56968
8,000 MYR ~ 10,000 MYRBukit Bintang/KLCCJob Description
Business Process Analysis (40%)- Objective:・Gain a deep understanding of the business unit’s inventory management process and contribute to daily operational improvements.・Provide concrete recommendations for enhancing TDC services and functionalities.・Manage and meet business unit expectations to ensure high satisfaction.- Achievement Methods:・Develop strategies in uncertain situations and collaborate with stakeholders to find optimal solutions.・Enhance understanding of inventory management across the supply chain and Total Tubular Management (TTM).・Identify issues and areas for improvement through data analysis.・Analyze business unit needs and propose appropriate process improvements.・Communicate effectively with stakeholders at all levels.・Work with Product Owners, business units, customers, and vendors to deliver digital solutions.・Conduct UAT (User Acceptance Testing) to ensure system releases align with business unit requirements.・Provide data-driven insights and improvement proposals.・Respond promptly to business unit inquiries and process improvement requests.・Continuously collect feedback to enhance TDC service quality.Project Management (30%)- Objective:・Ensure timely and budget-compliant delivery of business unit projects.・Facilitate smooth communication with stakeholders.・Achieve high stakeholder satisfaction through effective project management.- Achievement Methods:・Manage costs, time, and resources efficiently while mitigating risks during project execution.・Document and report project progress to stakeholders in a timely manner.・Collaborate with the TDC development team to manage business unit-specific customizations.・Work with the Marketing and Innovation team to conduct market research and analyze customer behavior.・Continuously refine TDC’s marketing strategy based on collected market data.・Regularly communicate TDC product releases and future development plans to internal and external stakeholders.Coaching & Presentation (15%)- Objective:・Enable business unit users to maximize the capabilities of the TDC system.・Communicate the value of MI’s digital capabilities to external customers.- Achievement Methods:・Provide ongoing coaching to business unit users for effective system utilization.・Conduct training and awareness sessions on TDC products and services for internal and external audiences.・Develop manuals and educational materials for user training.・Work with marketing and business unit teams to promote MI’s digital capabilities.・Regularly assess user competency and provide additional training as needed.Operational Escalation Handling (10%)- Objective:・Ensure business units are satisfied with TDC support services.・Resolve incidents promptly to minimize operational disruptions.- Achievement Methods:・Respond swiftly to business unit escalations.・Provide timely status updates to business stakeholders and TDC management.・Maintain thorough documentation of escalations for operational improvement.・Work with the TDC support team to analyze incident trends and implement sustainable solutions to prevent recurrence.Summary:This role balances business process improvement, project management, user education, and operational support to enhance satisfaction among business units and external customers.
Benefit
Salary Package : RM 8,000 - RM 10,000
- No additional allowance
<Benefits>
- Car parking is provided from company (If you commute by train, you can claim reimbursement for the train fare.)
- AL : 14 days up to 3 years of service,
21 days more than 3 years of service
- MC : 14 days
- Bonus : twice a year
- Medical claim provided
<Others>
- Company events such as bowling, running events, durian parties, etc.
*Benefits are subject to changeSales Coordinator (KL)ID:56976
3,000 MYR ~ 3,500 MYRSeputehJob Description
• Monitoring customer accounts for potential sales opportunities.• Planning and forecasting stock level vs customer’s requirement• Warehouse inventory level control• Arrange for Import shipment & Domestic delivery• Prepare monthly Inventory Report / sales forecasting reports• Prepare shipping documents & billing such as Invoice, Delivery Note, Packing List & etc
Benefit
-- Bonus (more than 1months)
- Increment 10% - 30% yearly (Depends on performance)
- AL: 8 days (able to carry forward 7 days), PH falls on Sat and Sunday can replace on Monday.【Japanese speaker】Marketing Assistant ManagerID:56975
5,000 MYR ~ 7,000 MYROther Negeri Sembilan DistrictJob Description
- Plan, organize and manage marketing campaigns, events, festivals and promotional activities.- Collaborate with internal teams and external partners for marketing negotiations and coordination.- Oversee the design, development and production of marketing materials such as websites, brochures and other promotional contents.- Create and manage engaging social media content and strategies to enhance brand presence.- Conduct market research and analyze trends to identify opportunities for growth and improvement.- Monitor and report on marketing campaign performance and effectiveness.- Support budgeting, invoicing and financial tracking for marketing projects.- Perform other ad-hoc duties as assigned by management.
Benefit
- Car Allowance : RM 230
<Benefits>
- Season park at office
- Claimable for Petrol, Parking and Toll (for both commuting and client visit)
- Company phone is provided
- AL&MC : 14 days starts for each
- Bonus : twice a year (subject to the company performance)
- Annual incrementMultimedia Designer ID:56517
4,000 MYR ~ 8,000 MYRDamansara HeightsJob Description
We are seeking a creative and talented Multimedia Designer to join us. The ideal candidatewill have a passion for visual storytelling, a keen eye for video and design, and the ability tocreate compelling multimedia content that enhances the brand presence. As a Multimedia Designer, you will play a crucial role in developing visually appealing and engaging materials across various digital platforms.Responsibilities:1. Conceptualize and design visually striking graphics and video for marketing collateral, including but not limited to social media posts, banners, and presentations.2. Produce and edit high-quality and high-engaging videos for marketing campaigns and promotional content.3. Collaborate with cross-functional teams to script, and bring creative concepts to life through visual and video.4. Create captivating motion graphics to enhance visual storytelling in various marketingmaterials.5. Work closely with marketing and social media teams to understand project requirements and deliver materials that meet strategic objectives.6. Stay updated on industry trends and advancements in multimedia design tools and technologies.7. Strong time management skills and ability to meet deadlines.8. Ability to work in a collaborative, fast-paced environment.9. Excellent communication skills and the ability to present and justify design decisions.10. Adaptability to evolving design trends and project requirements.
Benefit
- Got increment after probation
- 2 times of increment per year
- 1 month contractual bonus (Dec)
- Performance bonus (April)
- Flexible benefit package RM3500 per year
Jan – June RM1750
July – Dec RM1750
*Can be used on the sectors below : Supplement, Dental, Optical, Sport wear, Sport equipment, Sport membership, Flight ticket (personal use), language class
- Medical claim RM1000 per year
- AL 14 days
- MC 14 days
- No OT claim
- Dress code is casual wearTechnical Administrative Officer (Local Japanese Speaker)ID:56977
2,500 MYR ~ 4,000 MYRPeraiJob Description
- Responsible in ensure regulatory and legal compliance related to technical issue- Coordinate the implementation of Global Chemical Information Management System (GCIP)- Raw material database - study and update various country regulatory compliance - Ensure/ maintain raw material‘s Safety Data Sheet (SDS) update accordingly- Ensure and perform yearly products analysis compliance are carried out smoothly and meet regulatory- Arrange, responsible and monitoring the progress of technical study- Ensure all technical related activities comply to company management system - To ensure all the supportive management systems are maintained and performed accordingly - Manage and responsible on Office administration / general control- Coordinate with lab and workshop PIC on PR administrative control - Liaise with service provider / contractor for calibration / preventive service/ repair on laboratory equipments'/ workshop facilities - Able to work effectively in a team and response cooperatively to the requirements of other team members- Maintain a systematic filing system to ensure efficient document handling for easy reference, retrieval, and the secure storage of critical documents - Manage special assignments, ad hoc tasks, and other duties as required
Benefit
- Business Trip Allowances RM230 per day (Asia Pacific Region)
- Dental & Optical Allowances RM200 per year
- Performance Bonus (around 1.5 years)
- AL Min : 12 days, Max: 20 days
- Public Holiday: 19 days (max)
- Annual medical checkup
- MSIG Insurance (PA, hospitalization, surgical) covering immediate family
- EPF Contribution : + 2%/3%/5% (after serving for more than 3 years)
- Housing loan interest subsidy (for managerial level only) - up to 4.1%, cap at 300kRetail Outlet Store ManagerID:56951
4,000 MYR ~ 5,000 MYRMalacca, Sentul, Kepong, Segambut, Lembah Pantai, Seputeh, Bandar Tun Razak, Cheras, Bangsar, Mont Kiara, KL Sentral, Ampang, Damansara Heights, Klang, Port Klang, Ampang Jaya, USJ/Subang Jaya, Shah Alam, Cheras, Selayang Baru, Rawang, Taman Greenwood, Seri Kembangan, Banting, Sepang, Semenyih, Chow Kit, Pudu, Seri Petaling, Other Selangor District, Port Dickson, Mantin, Nilai, Johor Bahru, Muar, Senai, Batu Pahat, Other KL District, Other Negeri Sembilan District, Pasir Gudang, Other Johor District, Pontian, Segamat, Tangkak, Kluang, Kota Tinggi, Kulai, Mersing, Tebrau, Iskandar Puteri, Bukit Gambir, Skudai, Nusajaya, Gelang Patah, Plentong, Pengerang, Ulu Tiram, Larkin, Sungai Buloh, Bukit Bintang/KLCC, Setiawangsa/Titiwangsa/Setapak/Wangsa Maju, Bandar Sunway/Puchong, Bangi/Kajang, Kota Damansara/Petaling JayaJob Description
■Company Introduction: Well-known Japanese online and retail second-hand shop that allows citizens practice the concept of “recycle & reuse”. Wide range of categories including apparel, miscellaneous household goods, Sporting goods, instruments are all preloved from Japan, all in one store. Clean, neat and well-organized store environment, welcoming everyone to have a great shopping experience. ■Working hours: a 9:00 - 18:30b 9:30 - 22:30c 13:00 - 22:30(Store Manager will mainly be based to Shift B), Working irregular shifts (3 shifts) ■Job Scopes:Store Management- Ensure the inventory are sufficient.- Dealing with warehouse for inventory ordering and shipment process.- Ensure the store environment is in good condition and up to standard.- Responsible to secure customers’ personnel Manpower / Staff Management:- Responsible to set up and plan for the shift rotation.- Planning for SOP that precisely for the outlet setting. - Encourage and motivate employees to promote growth and development of their productivity in work place.Cash Management- Managing the cash flow of the retail stores.- Reporting the sales amount to the respective PIC. -After joining the company, job scope shall change accordingly to the promotion as follows:① Learning the work of a store from joining as a staff, from cash registering to delivery of goods② Management of shift readers, keys, cashiers, and tasks are put together to collect work instructions③ Administer as an assistant manager④ To manage as a manager
Benefit
-Saraly;RM4000-RM5000
-Transportation Allowance RM300
（If exceed 15km, then we calculate RM0.20 per km, this one maximum amount is RM300）
-Mobile Allowance RM50
-Late Shift and Holiday Allowance
-AL8-16days
-ML14-22days
-Compassionate Leave
-Performance Bonus(Depend on the business situation)
-EPF,SOCSO
