【募集終了】 Customer Service Representative【Travel Site / Japanese Speaker Position】ID:49173

この求人は募集を終了しています。

6,500 MYR ~ 9,000 MYRBukit Bintang/KLCC3ヶ月以上前

概要

  • 給与

    6,500 MYR ~ 9,000 MYR

  • 業界

    Call Center

  • 仕事内容

    Customer Service Representatives are also responsible for providing overall reservations and related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
    Overall Responsibilities:

    • Handle pre and post reservation inquiries by phone, e-mail and fax;
    • Handle customer requests by phone and e-mail;
    • Modify, change and/or cancel existing reservations;
    • Make outbound calls to hotels/guests to arrangement special requests;
    • Act as liaison between guest and hotel to resolve complaints;
    • Manage relationships with hotels by providing high levels of customer service and account management support.

求めている人材

  • 応募条件

    - Education: Diploma / Degree holder in any field
    - Language : Japanese N1 and above
    - BPO or Customer Service experience are most welcome!!
    - Fresh graduate with good Japanese skill most welcome!!

  • 英語

    -

  • その他言語

    English, Japanese

その他

  • 福利厚生

    Basic = RM 5,000 ~ RM 7,500
    Language Allowance = RM 1,500
    Monthly Performance Bonus (Max up to 16% of monthly basic salary) = RM 1,120 (subject to individual and company performance)
    --> TOTAL SALARY (MAX) = RM 9,120

    <Other Benefits>
    • Flex benefit – RM3,000 per annum (Pro-rated for new hire) – Medical, dental, optical, mobile fee, flight ticket, IT gadgets
    • Annual leave – 15 days per year (Pro-rated for new hire)
    • Sick leave – 15 days per year
    • Birthday leave – 1 day (To utilize during birthday month only)
    • Parental/Child care leave – 3 days per year (Applicable for confirmed employee only)
    • 3 types of insurance – Group Hospitalization and Surgical (Covered for employee & dependant – inclusive coverage for Covid-19); Personal Accident Insurance; Term Life Insurance
    • 1-way flight ticket from home country to Malaysia (Purchase by Company)
    • 7 days 6 nights temporary accommodation in Malaysia (Book by Company)

  • 就業時間

    0700 ~ 2230

  • 休日

    5 days 8 hours shift
    Monday ~ Sunday, 7am to 1030pm

    <Working Time>
    Rotation Shift (8 Shifts)
    ・Shift①　07:00-16:00
    ・Shift②　08:00-17:00
    ・Shift③　09:00-18:00
    ・Shift④　10:00-19:00
    ・Shift⑤　11:00-20:00
    ・Shift⑥　12:00-21:00
    ・Shift⑦　13:00-22:00
    ・Shift⑧　13:30-22:30

  • 職種

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