概要

• 給与

  8,000 MYR ~ 11,000 MYR

• 業界

  Medical & Healthcare

• 仕事内容

  A leading medical device manufacturer was founded in 1954 and now operates globally. The company specializes in medical, pharmaceutical, and glass products and employs over 29,000 people. The company's Asia Pacific sales, marketing, and business operations are overseen by a wholly owned subsidiary.
  
  The main business is the manufacture and sale of medical devices. In particular, we deal in products widely used in the medical field, such as syringes, infusion sets, and hemodialysis equipment.
  
  Job Summary
  
  In the implementation of Nephroflow Systems network servers for medical devices, the service engineer is primarily responsible for design and construction, software installation and configuration, operation and maintenance, as well as user support.
  
  【Project management and Implementation services】
  - Onboard new customer
  - Establish Nephroflow systems locally and in regional countries.
  - Travelling in the region for possible installation, sales support activities, project implementation, discussions, site inspection, installation, training, and troubleshooting purposes.
  - Coordinating the server installation with the hospital IT team and providing necessary information.
  - Coordinating the activation and testing of integrations and perform necessary technical assistance to establish the system during the initial stage of the project. (POC)
  - Installation of the system with the necessary hardware and software configuration.
  - System Integration with weight scales with necessary hardware and software solutions.
  - Perform required integration as per different user requirements with external departments.
  - Understand the application and provide user training.
  - Providing training to key users.
  - Implementing and validating the workflows.
  - Provide support and guidance before and during go-live.
  - Aftercare the first weeks after the go-live.
  - Maintain the system after installation on-site and remotely.
  - Troubleshooting and maintenance of the system day to day user error, network error situation, missing data, data in not captured, data is not transferred to external system.
  - Provide feedback to product management.
  - Provide possible solutions for any issues or software bugs reported after consulting product management.
  - During field activity working time will vary. Work late or work during weekends.
  - Provide training for internal staff members in respective countries.
  
  【Assisting the sales team】
  - Closely coordinate and work with the respective country’s sales team members.
  - Provide more in-depth demo’s if needed.
  - Answer functional questions during tenders.
  - Participate in regional congresses and assist with necessary demonstrations and marking activities.
  
  【Training in the context of software updates】
  - Create or translate training materials for new software versions.
  - Provide training to customers in the context of upgrades.
  - Assisting NIATMS software in case some assistance is needed with IT vendor.
  - Assist Other minor IT assistance under Asia operations.