概要

• 給与

  4,500 MYR ~ 6,000 MYR

• 業界

  Retail

• 仕事内容

  【Job Responsibilities】
  
  【A】 Receptionist
  - Boutique generic public phone-line:
  o Answer boutique calls in a timely manner (within 5 rings)
  o Screen and forward phone calls to the necessary personnel (within the boutique)
  - Boutique generic public email account:
  o Assign emails from existing client to SA who is their follower
  o Equitably assign emails from new client to an SA, in accordance to the language needs of the client
  o Reply to boutique’s emails for appointment requests and call backs, this includes planning boutique team’s planned appointments, and walk in rostering.
  o Track how many emails are fielded to each SA a day.
  - In person:
  o Screen customers and monitor access to boutique
  o Inform retail staff of customer’s arrivals or cancellation of appointments
  
  【B】 Customer Experience
  - To provide excellent customer service as the first point of contact to welcome customers
  - Connecting customers with retail staff based on the appointments arranged
  - Serves customer by greeting and complete procedures when guests arrive and leave (serving drinks beverage and welcome material)
  - To prioritize incoming visitor and phone traffic effectively and smoothly
  - Ensure CRM data capture for all new clients’ arrival
  - Ensure that the boutique front area is in presentable condition
  
  【C】 Administrative
  - Key contact person for managing client appointment for the boutique
  - Update calendars and schedule meeting for retail staff
  - Assist Boutique Manager in roster planning.
  - Record the boutique traffic data on daily basis and submit the report to relevant managers
  - Track welcome materials inventory (drink and beverages for customer) and inform the person in charge for any replenishment required