概要

• 給与

  4,000 MYR ~ 5,500 MYR

• 業界

  Retail/Distribution(Other)

• 仕事内容

  < POSITION SUMMARY >
  The Customer Service Representative provides support and services to Brand Partners and customers by addressing enquiries, issues, and concerns from all means of communication which contribute to the success of LifeWave members.
  
  < SUPERVISORY RESPONSIBILITIES >
  This position has no direct supervisory responsibilities.
  
  < ESSENTIAL DUTIES AND RESPONSIBILITIES >
  ・Primarily interacts with Brand Partners via phone call, email, online chat, or in person to provide support and information on LifeWave’s products and services.
  ・Provides exceptional services to all customers and Brand Partners who walk-in to the Experience Centre.
  ・Utilizes a customer-centric attitude while assisting our customers on every interaction.
  ・Understands and expertly communicates our products, promotions, services, compensation plan, and policies & procedures to be able to support customer inquiries.
  ・Generates new product orders for existing and new customers.
  ・Works with internal staff and customers to identify and resolve challenges faced by customers.
  ・Recommends and promotes additional products and services to increase overall sales revenue.
  ・Consistently meets or exceeds performance expectations, including customer experience surveys, call handling metrics (including call volume), and quality standards.
  ・Completes internal tracking of required information in order to maintain effective records.
  ・Connects with customers by building meaningful relationships that support business success.
  ・Represents the company in a professional, courteous, and efficient manner at all times.
  ・Escalate product returns and refunds to relevant departments.
  ・Completes all company training and follows established policies and procedures.
  ・Demonstrates time management with presence/availability adhering to expectations.
  ・Participates in company events as and when required.