概要

• 給与

  2,500 MYR ~ 4,000 MYR

• 業界

  Manufacturing(Machinery), Retail/Distribution(Fashion&Apparel)

• 仕事内容

  【Job Responsibilities】
  • Handle and resolve customer feedbacks over counter
  • Obtain and evaluate all relevant information to handle service inquiries
  • Document the details of inquiries, comments and complaints and record actions taken & follow up with Workshop/Estimator teams
  • Manage customer dispute and complicated/escalated cases
  • To liaise with the workshop departments in ensuring that customers' needs are met; on-time delivery, customer treatment
  • To provide initiative to ensure smooth and efficient operation
  • To ensure overall customer satisfaction with after-sales service
  • Engage and provide advice/resolution to customer
  • Handle repeated calls