概要

• 給与

  5,000 MYR ~ 6,000 MYR

• 業界

  Medical & Healthcare

• 仕事内容

  We are seeking a highly motivated and results-driven E-Commerce Assistant Manager to join our team. This role will assist in managing and optimizing our e-commerce platforms, ensuring a seamless online shopping experience for our customers. The ideal candidate is organized, detail-oriented, and has a strong understanding of e-commerce operations and strategies.
  
  1. E-Commerce Operations:
  
  • Oversee day-to-day operations of the e-commerce platforms, including order processing, inventory management, and customer service coordination.
  • Ensure timely updates of product listings, pricing, and promotions across all e-commerce channels (Shopify, Shopee, Lazada & TikTok)
  • Monitor website performance and resolve any technical issues
  
  2. Sales and Performance Analysis:
  
  • Analyse past sales, identify trends, determine fast and slow-moving inventory, and identify sources for converting & non-converting traffic.
  • Provide weekly performance reports with insights and recommendations to improve sales and operational efficiency.
  • Derive strategies and action plan to increase traffic, acquire new customers, increase conversion rate and optimize sales.
  
  3. Marketing and Promotions:
  
  • To plan and execute online marketing campaigns, including product launches, promotions, and seasonal sales.
  • Optimize product visibility through SEO, PPC, and social media advertising strategies.
  
  3. Customer Experience:
  
  • Assist customer service team to provide prompt assistance, and to respond and report relevant issues to higher management.
  • Ensure excellent customer service and support for online customers.
  
  4. Inventory and Logistics Management:
  
  • Coordinate with warehouse team to ensure optimal stock levels and timely product delivery.
  • Manage inventory updates, minimizing stockouts and overstock situations.
  
  5. Team Collaboration:
  
  • Work closely with internal teams such as marketing, logistics and design to support e-commerce objectives.
  • Supervise and mentor junior team members, providing guidance and support.