概要

• 給与

  7,450 MYR ~ 10,450 MYR

• 業界

  Software/Information Processing

• 仕事内容

  < Job Summary >
  We are seeking a highly organized and detail-oriented SPIDM Analyst to join our team. This role is critical in providing efficient and effective support for our SharePoint and Identity Management (IDM) systems.
  The successful candidate will manage user requests, level 1 problem solving and liaising with internal and external stakeholders, including Japanese-speaking customers and counterparts.
  This role requires excellent communication skills, proficiency in using various IT tools, and a strong understanding of incident management processes.
  
  < Key Responsibilities >
  • Request Fulfillment: Receive and process requests from the centralized service desk related to Office 365 accounts, licenses, SharePoint access, and other IDM-related services.
  • Account and License Management: Manage the creation, modification, and deletion of Office 365 accounts and licenses, ensuring compliance with company policies.
  • Service Health Monitoring: Monitor the health and performance of SharePoint and IDM systems using monitoring and detection tools; proactively identify and address potential issues.
  • Incident Management: Utilize incident management tools to track, manage, and resolve inquiries and incidents related to SharePoint and IDM. Maintain accurate records and update incident status regularly.
  • Escalation and Liaison: Escalate complex issues to the appropriate resolver groups and maintain effective communication with both internal teams and external customers throughout the resolution process.
  • Communication: Communicate effectively with stakeholders using various methods including bulletin board postings, emails, and phone calls. Provide clear and concise updates on incident status and service disruptions.
  • Documentation: Maintain accurate and up-to-date documentation of processes, procedures, and knowledge base articles.
  • Stakeholder Management: Build and maintain positive relationships with internal teams and external customers, particularly Japanese-speaking customers and counterparts.