Job Description

• Responsible to work on daily customer service job of house moving customer for all export, import, domestic personal effect shipments. Communicate properly with the customer, external providers, related internal department or related branch / agent in overseas.• Responsible to attending the physical job of house moving customer for all export, import, domestic personal effect shipments. Communicate with the customer, external providers, related internal department or related branch / agent in overseas properly to follow their requirement and manage the staff or driver to keep high quality and safety of packing / unpacking / loading / unloading / transportation / storage. Support for those physical job when the quantity of shipment is small or when shortage of manpower happens in the peak season.• Responsible to monitoring for billing and costing job to ensure the sales figure, cost figure and profit figure of all export, import, domestic personal effect shipments are correct and ensure to get the payment by the customer on time.• Responsible to work on troubleshooting and provide the solution, take a proper action when the customer complaint, damage, missing, accident or any troubles happens.• Support superior for daily, weekly and monthly reporting of job record and sales record by keep updating the summary.• Review or revise the procedures, work instructions or guidelines to improve the quality.• Perform as project member of house moving customer for all export, import, domestic personal effect shipments.• Find the best way to keep good networking and good relationship with the house moving customer.• Comply to our Quality policy / Safety and Health policy / Environment policy.• Comply to all related government regulatory and statutory requirements in all process of work.• Responsible to all relating jobs of above duties and responsibilitiesDuring the non-peak season of Personal Effect job or when the shipments of Personal Effect job become slow down, duties and responsibilities in the next page will be applicable also. Timing for the switching of duties and responsibilities will be discussed in the management member of HQ Sales section and decided by both management member & Assistant Manager together.• Responsible to promote sales for company logistics business through company website or any source of digital marketing or social media that is an appropriate.• Coordinate the company website as keep updating with bilingual pages (Japanese & English). Focus on promotion or advertisement by using it.• Attending sales activity with sales department member and manage the customer needs or requirement both Local customer and Japanese customer.• Responsible as window person of inquiry from those Local customer and Japanese customer.• Supporting the sales member for troubleshooting and provide the solution.• Find the way to approach to new customer.• Manage the Quality, Cost, Delivery, Morale and Safety of external providers. Encourage them to improve if not meet with our company ISO 9001:2015 requirements.• Support superior for providing the data analysis to set up the new target, propose new project or strategy.• Supporting for reviewing or revising the procedures, work instructions or guidelines to improve the quality.