Player Support ExecutiveID:56084

3,300 MYR ~ 3,800 MYRBangsar25 days ago

Overview

  • Salary

    3,300 MYR ~ 3,800 MYR

  • Industry

    Web/Mobile/Game

  • Job Description

    • Providing customer support and technical issue resolution via email, chat, social media and other online platforms.
    • To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions and other online platforms.
    • Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console.
    • Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
    • Escalating real-time issues to client/supervisor.
    • Translate Mandarin to English and vice versa
    • Report and minutes writing in Mandarin and/or English

Qualifications

  • Requirement

    ■ MUST REQUIREMENTS
    ・Strong in both written and communicating in English and Mandarin - in order to liaise with Mandarin speaking associates.
    ・Must be willing to work weekends and public holidays with a fixed schedule.
    ・Candidate must be a gamer and must possess strong interest in games.
    ・Fresh graduate is welcome to apply.

    ■ ADVANTAGES
    ・Ability to deliver excellent customer service quality utilizing soft skills
    ・Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support

    ■ OTHERS
    ・Ability to solve and analyze information accurately with appropriate speed and guidelines
    ・Team player

  • English Level

    -

  • Other Language

    Mandarin, English

Additional Information

  • Benefit

    ・Basic Salary = RM 4,000 ~ RM 6,500
    ・Transport Allowances = RM 100
    ・AL: 14d, +1d per year, max = 21d
    ・MC: <2Y 14d, 2 ~ 5Y 18d, >5Y 22d
    ・Working on Public Holiday will be entitled for replacement leave.
    ・Medical Claim = RM 1,000 / annum
    ・Company Activities: Team Building, Christmas Party, Raya Party, CNY Party, Annual Dinner
    ・Gaming Room (for staffs to relax)

  • Working Hour

    900 ~ 1800

  • Holiday

    -

  • Job Function

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