Desktop Team Lead (12 Months Contract Basis - Renewable)ID:56099

5,000 MYR ~ 7,000 MYRPudu22 days ago

Overview

  • Salary

    5,000 MYR ~ 7,000 MYR

  • Industry

    IT/Telecommunications

  • Job Description

    ・Responsible for the daily running and management of a team of engineer through the effective use of resources.
    ・Provide technical and process guidance to the team.
    ・Review and refined existing process and operation to drive and build a more efficient team.
    ・Attend customer service review meeting and uphold of customer satisfaction.
    ・Excellent case escalation and customer management.
    ・Fulfillment of Service Level Agreement with customer.
    ・Maintain positive and healthy relationship with team member to ensure customer service effectiveness.
    ・Provide on phone and onsite support to the team when necessary.

Qualifications

  • Requirement

    ■ MUST REQUIREMENTS
    ・Diploma, Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
    ・At least 5 years working experience related to desktop support operation.
    ・At least 2 years working experience as Team Lead.

    ■ OTHERS
    ・Strong customer service attitude and an excellence team player.
    ・Possess excellent diagnostics skills, problem identification, problem solving and interfacing with both internal team members and external customers.
    ・Possess strong technical competence along with people skills needed to successfully support the growing needs of clients.
    ・Thorough knowledge of IT best practices, industry trends and customer service.
    ・Possess excellent communication, interpersonal and good analytical skills.

  • English Level

    -

  • Other Language

    Malay, English

Additional Information

  • Benefit

    ・Basic Salary = RM 5,000 ~ RM 7,000
    ・Travelling Expenses = RM 0.30/km (bike), RM 0.60/km (car)
    ・AL = 15d, MC = 14d
    ・Hospitalization Leave = 60d
    ・Medical Car provided
    ・Insurance provided (Great Eastern)
    ・OT Rate
    > Normal Time: RM 15/h
    > Midnight: RM 20/h
    > Saturday: RM 20/h
    > Sunday: RM 30/h
    > Public Holiday: RM 40/h

  • Working Hour

    0900 ~ 1800

  • Holiday

    Sat, Sun

  • Job Function