Overview

• Salary

  3,150 MYR ~ 4,150 MYR

• Industry

  Retail/Distribution(Other)

• Job Description

  ・Manage tour group operations: Achieve the Monthly Tour Group Sales Target through various strategies such as disseminating in-store promotions, engaging Tour Group Leaders in chat groups, recruiting new Tour Group Leaders for customer database expansion. Execute Tour Group Leaders Incentive programs in compliance with Company Policies.
  
  ・Deliver exceptional customer service: Provide prompt and courteous support across various channels via phone, email, or chat including tour groups to address inquiries, troubleshoot issues, and ensure customer satisfaction. Oversee customer storage and lost items in accordance with MAHB and company regulations and procedures.
  
  ・Manage customer feedback and complaints: Manage all customer complaints or feedback, providing suitable solutions or alternatives in a timely manner, regardless of whether they originate from tour groups, online platforms, or walk-ins. Follow up to ensure resolution.
  
  ・Maintain product knowledge: Gain a deep understanding of the company's products or services to effectively assist customers and answer questions accurately.
  
  ・Perform administrative tasks: Manage daily and monthly administrative duties related to sales, commissions, cash handling, data entry, reports including customer & tour group feedback, and other assigned tasks.