Overview

• Salary

  10,000 MYR ~ 15,000 MYR

• Industry

  -

• Job Description

  1. Strategic Planning
  · Develop and execute strategic plans to achieve the company’s goals and objectives in terms of profitability and operations excellence.
  · Analyze market trends and adjust strategies accordingly.
  · Prepare and present reports to the CEO/Owner on the company’s performance and strategic initiatives.
  
  2. Business Development
  · Identify and pursue new business opportunities to expand the company’s client base.
  · Responsible for increasing the company’s profitability and loss and sales
  · Develop and implement marketing strategies to promote the company’s services.
  · Negotiate contracts and agreements with clients and vendors.
  
  3. Operational Management
  · Ensure the Company’s business licensing and certifications are up to date and renewed timely.
  · Oversee the day-to-day operations of the company, ensuring all cleaning services are delivered to the highest standard.
  · Develop and implement operational policies and procedures to enhance efficiency and effectiveness.
  · Monitor and manage the company’s budget, ensuring cost-effective operations.
  
  4. Staff Management
  · Conduct regular performance evaluations and provide coaching and professional development.
  · Foster a positive and productive work environment.
  · Overseeing all the office management such as Human Resource, Purchasing, Finance and Administrative.
  
  5. Customer Relations
  · Ensure high levels of customer satisfaction by maintaining excellent service quality.
  · Address customer complaints and resolve issues promptly and effectively.
  · Develop and maintain strong relationships with key clients.
  
  6. Quality Control
  · Establish and maintain quality control procedures to ensure all services meet the company’s standards.
  · Conduct regular inspections and audits of cleaning services.
  · Implement improvements based on feedback and performance data.
  
  7. Health and Safety
  · Ensure compliance with health and safety regulations.
  · Develop and enforce safety protocols and procedures.
  · Conduct regular safety training and drills for staff.