Overview

• Salary

  4,000 MYR ~ 7,000 MYR

• Industry

  Retail/Distribution(Fashion&Apparel)

• Job Description

  Project & User Management
  1] Main liaison personnel to coordinate project/troubleshooting issues with users and vendor, in order to resolve issues and meet project deadlines.
  2] Manage IT projects and ensure successful implementation. Participate in the full project cycle of system requirement study, analysis and design, testing, training and documentation and manage the release of change requests and new systems into production system.
  3] Assist in setting up new user's email/user account and computer system with proper access rights assigned for new user onboarding and exit process. 4] To plan, implement, monitor and upgrade security measures for company users.
  5] Ensure compliance with company policies and procedures
  - network hardware and software, users support, security, and backup.
  
  IT Support
  1] Act as 1st & 2nd level support in resolving hardware and software/application issues. Ability to provide recommendations to improve the overall operations and efficiencies of the applications to support current and meet new business requirements.
  2] Ensure timely deployment of various IT security patches, and firmware for network devices, servers, and other devices.
  3] Establish an effective monitoring mechanism to monitor the health status of servers and network devices.
  4] To manage outsourcing vendors to ensure services provided are in accordance with SLA for Infrastructure services and end-user support. And review & ensure issues case logs are resolved.
  5] Conduct regular system maintenance tasks, such as software updates & patches.
  
  Others
  1] Assist in IT asset management, including inventory tracking, maintenance and ensuring up-to-date assets list.
  2] Able to conduct IT training for end users.
  3] Perform IT ad hoc tasks assign by Manager from time to time.