Customer Service Officer (Fresh Grads OK)ID:56818
3,000 MYR ~ 3,500 MYRBukit Bintang/KLCCabout 1 month agoOverview
Salary
3,000 MYR ~ 3,500 MYR
Industry
Retail/Distribution(Fashion&Apparel), Retail/Distribution(Other)
Job Description
- Communicate with customers via phone, email & face to face.
- Provide knowledgeable answers to questions about product, pricing, and availability.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Maintain customer databases.
- Communicate and coordinate with internal departments.
- Provide feedback on the efficiency of the customer service process.
- Preparation of daily/monthly/annual reports.
- Excellent computer skills and Excel spreadsheet experience.
Qualifications
Requirement
- At least 1 year of working experience in the related field is required for this position.
- Knowledge of MS Excel &Word
- Willing to work multitask and able to work independently and with minimal supervision.English Level
-
Other Language
Mandarin, English
Additional Information
Benefit
- Full attendance allowances
- Family allowance
- Maternity and Paternity Leave
Annual leave
- Less than 2 years 12 days
- 2 years above - 14 days
- 5 years above - 16 days
- 10 years above - Every year increase 1 day to max 30 days
Medical leave
- Less than 2 years - 14 days
- 2 years above - 18 days
- 5 years above - 22 daysWorking Hour
9.50am ~ 7pm
Holiday
Follow Malaysia PH
Job Function
Related Jobs
Sales Development Representative【 Japanese Speaker Position 】ID:56593
5,000 MYR ~ 10,000 MYRBukit Bintang/KLCCJob Function
Custmer support/service
Job Description
SDRs play an increasingly vital role in today's competitive business landscape. They generate and qualify leads, schedule sales appointments, and maintain a consistent flow of opportunities for the company. Finding the right person for the job is crucial given the significant impact on your organization’s sales performance.We are seeking a highly motivated and results-driven Sales Development Representative to join our team. The Sales Development Representative plays a vital role in driving the success of our sales team by generating leads, qualifying prospects, and setting appointments for our sales executives. The successful candidate will be responsible for building relationships with potential customers and identifying their needs to help us grow our customer base.Responsibilities1. Prospecting and Lead Generation:・Identify and research potential clients within named accounts.・Utilize various tools and methods (cold calling, email campaigns, social selling) to generate leads.・Maintain and update lead information in the CRM system.2. Qualifying Leads:・Engage with potential clients to understand their needs and determine their fit with our solutions.・Conduct initial discovery calls to qualify leads before passing them to the BD.・Schedule meetings and product demos for BDs with qualified prospects.3. Collaborating with Business Development team:・Work closely with BDs to develop and implement targeted account strategies.・Ensure a smooth handover of qualified leads to BDs.・Participate in sales meetings and strategy sessions.4. Relationship Building:・Build and maintain relationships with potential clients through consistent follow-up and engagement.・Provide exceptional customer service and be a reliable point of contact for prospects.5. Performance Tracking and Reporting:・Track and report on lead generation and qualification activities.・Meet or exceed monthly and quarterly lead generation targets.・Provide feedback on lead quality and market trends to the sales team.
Benefit
・Basic Salary = RM 5,000 ~ RM 10,000
・Team Building Fund = RM 50 / head count / month
・Annual leave – 15 days per year (Pro-rated for new hire)
・Sick leave – 15 days per year
・Birthday leave – 1 day (To utilize during birthday month only)
・Parental/Child care leave – 3 days per year (Applicable for confirmed employee only)
・3 types of insurance – Group Hospitalization and Surgical (Covered for employee & dependent – inclusive coverage for Covid-19); Personal Accident Insurance; Term Life Insurance
・Contractual Bonus (13th month)《KLCC徒歩圏内 / 英語不問 / グローバルECサイト》外資BPO企業のカスタマーサポートID:56383
7,000 MYR ~ 8,000 MYRBukit Bintang/KLCCJob Function
Custmer support/service
Job Description
【会社概要】当社はドイツ系外資BPO企業とモロッコ系企業のジョイントベンチャーの子会社として、2024年10月よりフランス大手BPO企業に買収され、現在世界95か国に拠点を置いており、全世界では500,000名の社員で、主に顧客にアウトソーシングサービスを提供している会社で御座います。KLにあるオフィスは社員が楽しく働ける環境を整えており、 おしゃれなプレイルームやカフェスペースだけでなく、会議室も世界をテーマにしたデザインになっています。 社員を大切にする文化も強く、年に一回の社員旅行や、社員やその家族を集めたパーティ等も頻繁に行われています。 入社後はオンライン研修の制度が整っているので、初めて業務を行う方も安心です。一緒に日本人チームを大きくしていただける方の応募を、お待ちしております！【具体的なお仕事内容】・某有名ECサイトのカスタマーサポートのプロジェクトで日本人顧客のカスタマーサポートをしていただける人を募集します。・電話・メール等を使用した問い合わせ対応 ・ユーザーからの声をもとにサービスの改善につとめる・チームリーダーへのエスカレーション業務・具体的には、、、「返品したい」「注文した商品がまだ届かない」「住所を間違えた」など様々なお客様の困っていることを解決します。・社内で唯一、お客様の声を直接聞けるポジションになります。・お客様に一番近い存在であるからこそ、あなたの提案や対応がサービスの改善に繋がります。【今後のキャリア】・チームリーダーとしてチームメンバーをマネジメントする・クオリティアナリストとしてローカル日本語人材や新しいスタッフの品質管理・管理部門で経営や採用に携わる【魅力的なところ】・綺麗でおしゃれなオフィス！・高給！！・駅ちか、ツインタワーエリアから徒歩圏内の好立地！・英語不問、新規プロジェクトなので成長の機会多数・キャリアパス豊富・豊富な研修制度～ ▼座学・実務研修(約1か月間) ▼専属のコーチやトレーナー、気さくな上司と先輩がしっかりサポートしますので、未経験でも安心してお仕事ができます。 ▼同期入社の仲間と一緒にグループで研修を行いお互いにフォローし合いながら基礎から着実に身に着けられます。
Benefit
■基本給：RM 6,000 ~ RM 7,000
■言語手当：RM 1,000
■就業時間：シフト制度（9:00-22:30の間で9時間制 ※休憩時間含む）
＊＊６シフト
・シフト① 09:00-18:00
・シフト② 10:00-19:00
・シフト③ 11:00-20:00
・シフト④ 12:00-21:00
・シフト⑤ 13:00-22:00
・シフト⑥ 14:00-23:00
■インセンティブ：月最大16％（業績に応じる）
■雇用形態：正社員
■試用期間：６か月
■休日：日本歴通り
■有給休暇：１５日間
■傷病休暇：１５日間
■バースデー休暇：1日
■育児休暇：年３日
■医療費負担：
・看病費用年間上限RM3,000
・入院費用は保険でカバー
■就労ビザサポート有
■昇給：年１回
■片道航空券の手配
■初期宿泊提供Customer Service Representative【E-commerce Site / Japanese Speaker Position】ID:56352
6,000 MYR ~ 8,000 MYRBukit Bintang/KLCCJob Function
Custmer support/service
Job Description
Customer Service Representatives are also responsible for providing overall online shopping related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Overall Responsibilities: • Handle pre and post shopping inquiries by phone, e-mail and fax;• Handle customer requests by phone and e-mail;• Modify, change and/or cancel existing shopping request;• Make outbound calls to merchants in any special necessary occasion;• Act as liaison between online shopper and merchat to resolve complaints;• Manage relationships with merchant by providing high levels of customer service and account management support.
Benefit
Basic = RM 5,000 ~ RM 7,000
Language Allowance = RM 1,000
Monthly Performance Bonus (Max up to 16% of monthly basic salary) = RM 960 (subject to individual and company performance)
--> TOTAL (MAX, 16%) = (6,000 + 16%) + 1,000=RM 7,960
--> TOTAL (AVERAGE, 12%) = (6,000 + 12%) + 1,000＝RM 7,720
<Other Benefits>
• Team Building Fund = RM 50/hc/m
• OT Pay = RM 40/h
• Annual leave = 15d (Pro-rated for new hire)
• Sick leave = 15d
• Birthday leave = 1d (To utilize during birthday month only)
• Parental/Child care leave = 3d/y (confirmed employee only)
• 3 types of insurance – Group Hospitalization and Surgical (Covered for employee & dependant – inclusive coverage for Covid-19); Personal Accident Insurance; Term Life InsuranceCustomer Success ManagerID:56968
8,000 MYR ~ 10,000 MYRBukit Bintang/KLCCJob Function
Custmer support/service, Technical Support
Job Description
Business Process Analysis (40%)- Objective:・Gain a deep understanding of the business unit’s inventory management process and contribute to daily operational improvements.・Provide concrete recommendations for enhancing TDC services and functionalities.・Manage and meet business unit expectations to ensure high satisfaction.- Achievement Methods:・Develop strategies in uncertain situations and collaborate with stakeholders to find optimal solutions.・Enhance understanding of inventory management across the supply chain and Total Tubular Management (TTM).・Identify issues and areas for improvement through data analysis.・Analyze business unit needs and propose appropriate process improvements.・Communicate effectively with stakeholders at all levels.・Work with Product Owners, business units, customers, and vendors to deliver digital solutions.・Conduct UAT (User Acceptance Testing) to ensure system releases align with business unit requirements.・Provide data-driven insights and improvement proposals.・Respond promptly to business unit inquiries and process improvement requests.・Continuously collect feedback to enhance TDC service quality.Project Management (30%)- Objective:・Ensure timely and budget-compliant delivery of business unit projects.・Facilitate smooth communication with stakeholders.・Achieve high stakeholder satisfaction through effective project management.- Achievement Methods:・Manage costs, time, and resources efficiently while mitigating risks during project execution.・Document and report project progress to stakeholders in a timely manner.・Collaborate with the TDC development team to manage business unit-specific customizations.・Work with the Marketing and Innovation team to conduct market research and analyze customer behavior.・Continuously refine TDC’s marketing strategy based on collected market data.・Regularly communicate TDC product releases and future development plans to internal and external stakeholders.Coaching & Presentation (15%)- Objective:・Enable business unit users to maximize the capabilities of the TDC system.・Communicate the value of MI’s digital capabilities to external customers.- Achievement Methods:・Provide ongoing coaching to business unit users for effective system utilization.・Conduct training and awareness sessions on TDC products and services for internal and external audiences.・Develop manuals and educational materials for user training.・Work with marketing and business unit teams to promote MI’s digital capabilities.・Regularly assess user competency and provide additional training as needed.Operational Escalation Handling (10%)- Objective:・Ensure business units are satisfied with TDC support services.・Resolve incidents promptly to minimize operational disruptions.- Achievement Methods:・Respond swiftly to business unit escalations.・Provide timely status updates to business stakeholders and TDC management.・Maintain thorough documentation of escalations for operational improvement.・Work with the TDC support team to analyze incident trends and implement sustainable solutions to prevent recurrence.Summary:This role balances business process improvement, project management, user education, and operational support to enhance satisfaction among business units and external customers.
Benefit
Salary Package : RM 8,000 - RM 10,000
- No additional allowance
<Benefits>
- Car parking is provided from company (If you commute by train, you can claim reimbursement for the train fare.)
- AL : 14 days up to 3 years of service,
21 days more than 3 years of service
- MC : 14 days
- Bonus : twice a year
- Medical claim provided
<Others>
- Company events such as bowling, running events, durian parties, etc.
*Benefits are subject to change
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