Overview

• Salary

  8,450 MYR ~ 10,450 MYR

• Industry

  Software/Information Processing

• Job Description

  < Job Summary >
  We are seeking a highly skilled and detail-oriented ADP Analyst to join our team. This critical role focuses on managing and supporting sales data within our ADP system.
  The successful candidate will receive and resolve requests, perform troubleshooting within defined SLAs, manage sales data from multiple systems, and execute ad-hoc procedures for system maintenance.
  This position requires strong analytical skills, excellent problem-solving abilities, meticulous attention to detail, and the ability to communicate effectively with both internal and external stakeholders, including Japanese-speaking counterparts.
  The position operates on a 24/7/365 rotating shift schedule, requiring on-site work in a designated project room at our headquarters.
  
  < Key Responsibilities >
  • Request Fulfillment: Receive and respond to inquiries and requests from the centralized service desk via email and the incident management tool, providing timely and effective resolution within established service level agreements (SLAs).
  • Troubleshooting: Diagnose and resolve technical issues related to the ADP system and sales data processing, following established standard operating procedures (SOPs) and manuals.
  • System Maintenance: Perform ad-hoc procedures for system maintenance, including data cleanup, report generation, and other tasks as needed to maintain optimal system performance.
  • Reporting: Generate regular reports on system performance, data quality and other relevant metrics for stakeholders.
  • Communication: Communicate effectively with internal teams and external stakeholders, particularly Japanese-speaking counterparts, providing clear and concise updates on issue resolution and system status.
  • Collaboration: Work collaboratively with other regional members to resolve complex issues and improve overall system performance and data quality.