Overview

• Salary

  3,500 MYR ~ 4,500 MYR

• Industry

  Logistic

• Job Description

  Job Overview:
  As a Junior Customer Support Representative at [Company Name], you will play a key role in assisting clients with their logistics and shipping inquiries, ensuring smooth and efficient service delivery.
  
  Key Responsibilities:
  
  - Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
  - Assist customers in tracking shipments, providing updates, and resolving delivery issues.
  - Handle and resolve customer complaints, addressing any challenges or concerns effectively.
  - Coordinate with internal departments (e.g., operations, sales, warehouse) to ensure customer needs are met promptly.
  - Prepare and update shipping documents, order forms, and invoices.
  - Provide information on products and services to customers, helping them choose appropriate solutions.
  - Monitor the status of deliveries and ensure all shipments are handled according to company standards.
  - Support the Senior Customer Support Representatives and other team members in daily tasks and projects.
  - Maintain accurate customer records and document all interactions in the company CRM system.
  - Assist with process improvements to enhance customer satisfaction and operational efficiency.