Customer Support Consultant (Back-end)ID:57261

3,000 MYR ~ 5,000 MYRKota Damansara/Petaling Jaya1 day ago

Overview

  • Salary

    3,000 MYR ~ 5,000 MYR

  • Industry

    Medical & Healthcare

  • Job Description

    Phone operator
    - Telemarketing - call follow-up on existing and/or new patient database
    - Tele-consultation
    - Online customer service through various platforms - Email, Live Chat, WhatsApp, Social Media, etc.
    - Manage patient complaints

    Salesforce CRM System
    - Patient registration
    - Appointment scheduling
    - Appointment management
    - Demand / Supply evaluation
    - Change/reschedule appointments whenever necessary
    - Appointment reminder & confirmation

    Administrative
    - Paperwork eg. consultation/follow-up/call log notes, etc.
    - Patient follow-up
    - Statistics and Reports

Qualifications

  • Requirement

    - Education Background: Diploma Or Degree in any discipline

    - Experiences : Min 2-3 years of experience in customer service

    - Required Skills:
    1. Good communication & interpersonal skills

  • English Level

    -

  • Other Language

    Mandarin, English

Additional Information

  • Benefit

    -EPF,SOCSO
    -Staff incentive (every month center hit target then will accumulate 3 months then pay).
    - Bonus will pay in March and June. 2 - 2.5 months bonus
    -15 days AL
    -Long service award (3 years and above)
    -Vision Correction (staff free & Family discount)
    -Staff discount for surgery (family)
    -comprehensive eye check up （staff and family free）
    -Insurance, Hospitalization, Accident Coverage
    -maturity (female 101 days, male 30 days)
    -general practitioner (GP) visit 300 per annum, if whole year no mc then will pay back staff RM300
    -Birthday leave (half day), if got spouse (spouse birthday also can half day leave）
    -Festival Leave(Eve day and angpao)
    -Mileage claim : RM0.60 per km (business trip)
    -Increment : Based on performance (must get, unless attitude problem)
    -Bonus
    -Training provided
    -If work up to 8pm, meal provided
    -Subsidiary RM100 per staff each center, and collect as pool money for team party

  • Working Hour

    8.30pm ~ 6pm

  • Holiday

    -

  • Job Function

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