[ Penang ] Customer Service Executive (Sales Coordinator)ID:57317

3,280 MYR ~ 4,000 MYRGelugur8 days ago

Overview

  • Salary

    3,280 MYR ~ 4,000 MYR

  • Industry

    Manufacturing(Chemicals/Materials)

  • Job Description

    • Deliver excellent customer service and manage needs of customers through phone and emails.
    • Coordinate with internal departments to ensure smooth delivery arrangements until customers' doorsteps.
    • Report to Customer Service HOS and (or) Sales Manager.
    • Perform office-based administrative duties whenever required by supervisor.
    • Be initiatives on resolving issues and concerns of customers, including operational issues, documentations issues, pricing/invoices queries etc.
    • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • To participate company activities (5s, Safety, Environment & Energy, Budget Plan, ISO Documentation, etc) as assigned.

Qualifications

  • Requirement

    ■ MUST REQUIREMENTS
    ・2 to 3 years of Sales Administration / Sales Coordination / Logistic Administration / Customer Service related working experience in manufacturing industry
    ・Fresh Graduate with related experience during internship can be considered
    ・At least Diploma holder

    ■ ADVANTAGES
    ・Basic knowledge on Microsoft Office software.
    ・SAP (added advantage).

    ■ OTHER REQUIREMENTS
    ・Customer Service skills: attentiveness, empathy, patience and consistency, persuasion, professional telephone manners and communication skills, business writing skills.
    ・Good attitude, enthusiastic, responsible, trustworthy, ethical and goal focused.

  • English Level

    -

  • Other Language

    Malay, Mandarin, English

Additional Information

  • Benefit

    ・Basic Salary = RM 3,280 ~ RM 4,000
    ・Outpatient Medical Coverage (RM1,600) per year
    ・Dental and optical capped at (RM500) per year from outpatient
    ・Inpatient Medical Coverage (RM25,000) per annum
    ・Transport Expenses Benefit (RM16 – RM600) per month depend on distance and mode of transport
    ・Free Parking
    ・Meal Allowance (RM4.50) per day
    ・Motor / Vehicle Interest Subsidy (RM50 – RM150) per month – after confirmed
    ・House / Property Interest Subsidy (RM50 – RM170) per month – after 3 years of service
    ・Japanese Speaker Allowance (RM250 - RM800) per month
    ・Semi-annual Bonus on June & December
    ・Annual Salary Increment
    ・First Marriage incentive (RM300)
    ・New Born allowance (RM100)
    ・Company Loan
    ・Public Holiday (all in Malaysia calendar)
    ・Annual Leave starting from 15 days
    ・EPF Employer Contribution 15% - after 2 years of service

  • Working Hour

    8.30am ~ 5.30pm

  • Holiday

    Saturday, Sunday, National Holiday

  • Job Function