2 Jobs for Finance(Securities) found
Risk SpecialistID:56014
10,000 MYR ~ 12,000 MYRBukit Bintang/KLCCJob Description
< Job purpose >The Head of Customer Service is a strategic and operational leadership role responsible for the development, continuous improvement and delivery of excellent customer service to Rakuten Trade’s customers. The incumbent has responsibility and accountability for operational delivery, statutory compliance, identifying and developing culture, processes, performance improvements and efficiencies for customers and the customer service team, who typically deliver customer interactions across multiple channels (telephone, email, live chat, social media and correspondence).< Duties and responsibilities >1. Provide departmental development directions to the customer service team and determine the operational strategies by conducting needs assessments, performance review, capacity planning and cost/benefit analysis.2. Strategically lead and develop a customer service team to enhance performance by setting clear accountable performance measures.3. Improve Net Promoter Score (NPS)/Customer Satisfaction (CSAT) Score, or other Customer Metric.4. Use customer Insights and root cause analytics to identify company-wide improvements and present them to the CEO/Management Committee. Act as the Voice of the Customer (VOC) across the organisation. 5. Accountable for ensuring full regulatory compliance and legal requirements. Identification of any potential risk issues.6. Work effectively with all peers and the board/stakeholders to negotiate and influence customer improvements.7. Provide leadership and strategic support in meeting day-to-day customer support functions and objectives including service excellence and to support continuous improvement and development of customer support functions.8. Responsible for department financial objectives by estimating requirements, preparing the annual budget, scheduling expenditures, analysing variances, and initiating corrective actions.9. Responsible for department human resource objectives by recruiting, training, assigning, coaching, counselling, disciplining, planning, monitoring, appraising, enforcing policies and procedures, administering scheduling system, and communicating job expectations to employees.
Benefit
◆ Salary = RM 10,000 ~ RM 12,000
** Inclusive with fixed health allowance
◆ Annual Leave
- Below 5 years service: 18 days
- Over 5 years service: 24 days
◆ Medical Leave
- Below 2 years service: 14 days
- Over 2 years and below 5 years service: 18 days
- Over 5 years service: 22 days
◆ Fixed health allowance RM 125 / month
◆ Insurance (Etiqa) covering dependent (spouse and children)
- Outpatient
- Specialist
- Hospitalization
- Term Life (** employee only)
◆ Working on Public Holiday, Sat, Sun will be entitled to meal allowance (RM 15 ~ RM 30 / day) and Rest Day Allowance (RM 25 / day) or Replacement Leave
◆ Engagement Activities (company lunch inside office ...)
◆ Performance bonus 1 month averagely (Max 4 months previously)
(Parking around the company is around RM 200~RM 250 per month. No subsidy from company)Risk SpecialistID:55609
10,000 MYR ~ 15,000 MYRBukit Bintang/KLCCJob Description
<Job Purpose>The incumbent main responsibility is to identify and assess potential threats that could impact an organization’s financial health, operational efficiency, or reputation. In this role, you will be responsible to identify, analyze, and mitigate potential risks by proactively addressing and managing potential risks that could impact the business in order to safeguard the organization. You are expected to have outstanding problem-solving skills, meticulous attention to detail, and a great understanding of risk management. This role will report directly to the Head of Risk and Compliance and will be responsible to perform independent risk advisory and communicating control deficiencies and recommendations to the Management.\<Duties & Responsibilities>== Corporate Risk and Governance ==1. Develop, implement, and maintain risk management policies and procedures for the organization, ensuring compliance with industry standards.2. Drive actions internally to ensure risk events are well managed and closed within reasonable timeframes.3. Produce regular reporting for Management and relevant governance rulings.4. Liaise with and guide internal and external stakeholders as required on risk-related matters.5. To maintain the risk and risk event registers in line with internal procedures.6. To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the organization.7. Work with key stakeholders across the business and risk to assist in the development and implementation of new products/projects across the company.8. To monitor the client's and company’s Equity Portfolio risk on a real-time basis.9. To develop various risk models on Equity products.10. To develop internal policies and risk policies to safeguard the clients and company funds.11. Coordinate with IT, Risk and Compliance and relevant teams to resolve incidents and critical issues.12. To coordinate and manage the company’s Business Continuity Plan (BCP).13. Stronghold on regulatory circulars (SC, BURSA). To keep up-to-date on all the relevant circulars on a timely basis, generate reports, develop feedback, and make suggestions to management.== IT Risk ==1. To strengthen Risk Management controls related to Information Technology. Technology Risk is defined as any potential adverse outcome, damage, loss, disruption, violation, irregularity or failure arising from the use of or reliance on computer hardware, software, electronic devices, online networks and telecommunications systems.2. Assess effectiveness and efficiency of technology internal controls in accordance with regulatory expectations and best practices i.e. Risk Management in Technology (RMiT), Information Security, Data Security, Network Security & Cyber Security best practice (NIST framework).3. Independently perform technology risk assessment, control identification and risks mitigation in line with best practices within Stockbroking and Fintech industry.4. To evaluate the performance of Third- party vendors’ systems.5. To analyze, close gaps and mitigate the risk of financial loss.6. To support Domestic/potential Foreign Trading market for Risk matters.
Benefit
◆ Salary = RM 10,000 ~ RM 15,000
** Inclusive with fixed health allowance
◆ Annual Leave
- Below 5 years service: 18 days
- Over 5 years service: 24 days
◆ Medical Leave
- Below 2 years service: 14 days
- Over 2 years and below 5 years service: 18 days
- Over 5 years service: 22 days
◆ Fixed health allowance RM 125 / month
◆ Insurance (Etiqa) covering dependent (spouse and children)
- Outpatient
- Specialist
- Hospitalization
- Term Life (** employee only)
◆ Working on Public Holiday, Sat, Sun will be entitled to meal allowance (RM 15 ~ RM 30 / day) and Rest Day Allowance (RM 25 / day) or Replacement Leave
◆ Engagement Activities (company lunch inside office ...)
◆ Performance bonus 1 month averagely (Max 4 months previously)
(Parking around the company is around RM 200~RM 250 per month. No subsidy from company)
