2 Jobs for Finance(Securities) found
Manager, IT SecurityID:56709
10,000 MYR ~ 14,000 MYRBukit Bintang/KLCCJob Description
< Job Purpose >The incumbent will work with Head of IT in managing IT Security and Cyber Security efforts across the organization.Manage all facets of first level support, including line managing first level staff and assets. Ensuring change control and Information Security procedures are followed across Rakuten Trade.This role is also required to prepare and monitor Cyber Security policies, framework, budget and costing, strategic planning and audit matters, in consultation with the Head of IT.< Duties & Responsibilities >1. Specialize in IT Systems/Infrastructure Security; implement and monitor security measures for the protection of computer systems, networks, and information to ensure that all IT related security components are implemented in accordance with the compliance against organization's Information Security Policy and Management Standards, and other Statutory, Legal or Regulatory compliance requirements.2. Oversee all day-to-day IT security incidents/administration/health check on current servers and network infrastructure security controls. Identify IT risks, threats, and vulnerabilities in the company’s technology infrastructure. Analyze and report computer network/servers/application security breaches or attempted breaches. Investigate security incidents, updates, and documents security control, perform risk assessments, take appropriate action to minimize harm and make recommendations to corrective action. Maintain incident documentation, participate in post-mortems, and write incident reports.3. Establish and maintains IT security related policies, procedures, and guidelines. Perform annual reviews of the security related guidelines and control to ensure the efficiency and effectiveness of the Information Security controls and recommend improvements wherever is necessary. Develop comprehensive reports including assessment-based findings, outcomes, and propositions for further system security enhancement.4. Coordinate with internal, external audit and IT teams to during audits and provide the requested information on a timely basis and update the status of audit findings and remediations to IT management.5. Drive continuous process improvement to all security functions utilizing KPIs and key metrics.6. Advise on security operational controls to systems or applications during the design and implementation of new systema or technology.7. Perform vulnerability and penetration testing management program, reporting with risk priorities, remediation and recommending appropriate solutions.8. Responsible to manage and report to Management on any Cyber Security issues, statistical fault reports and status on weekly and monthly basis.9. Participate in Business Continuity and Disaster recovery simulations including infrastructure, security readiness and checklists.10. Provide periodic updates on cyber security activities, audits and briefing to Management and staff.
Benefit
◆ Salary = RM 10,000 ~ RM 14,000
** Inclusive with fixed health allowance
◆ Annual Leave
- Below 5 years service: 18 days
- Over 5 years service: 24 days
◆ Medical Leave
- Below 2 years service: 14 days
- Over 2 years and below 5 years service: 18 days
- Over 5 years service: 22 days
◆ Fixed health allowance RM 125 / month
◆ Insurance (Etiqa) covering dependent (spouse and children)
- Outpatient
- Specialist
- Hospitalization
- Term Life (** employee only)
◆ Working on Public Holiday, Sat, Sun will be entitled to meal allowance (RM 15 ~ RM 30 / day) and Rest Day Allowance (RM 25 / day) or Replacement Leave
◆ Engagement Activities (company lunch inside office ...)
◆ Performance bonus 1 month averagely (Max 4 months previously)
(Parking around the company is around RM 200~RM 250 per month. No subsidy from company)Risk SpecialistID:56014
10,000 MYR ~ 12,000 MYRBukit Bintang/KLCCJob Description
< Job purpose >The Head of Customer Service is a strategic and operational leadership role responsible for the development, continuous improvement and delivery of excellent customer service to Rakuten Trade’s customers. The incumbent has responsibility and accountability for operational delivery, statutory compliance, identifying and developing culture, processes, performance improvements and efficiencies for customers and the customer service team, who typically deliver customer interactions across multiple channels (telephone, email, live chat, social media and correspondence).< Duties and responsibilities >1. Provide departmental development directions to the customer service team and determine the operational strategies by conducting needs assessments, performance review, capacity planning and cost/benefit analysis.2. Strategically lead and develop a customer service team to enhance performance by setting clear accountable performance measures.3. Improve Net Promoter Score (NPS)/Customer Satisfaction (CSAT) Score, or other Customer Metric.4. Use customer Insights and root cause analytics to identify company-wide improvements and present them to the CEO/Management Committee. Act as the Voice of the Customer (VOC) across the organisation. 5. Accountable for ensuring full regulatory compliance and legal requirements. Identification of any potential risk issues.6. Work effectively with all peers and the board/stakeholders to negotiate and influence customer improvements.7. Provide leadership and strategic support in meeting day-to-day customer support functions and objectives including service excellence and to support continuous improvement and development of customer support functions.8. Responsible for department financial objectives by estimating requirements, preparing the annual budget, scheduling expenditures, analysing variances, and initiating corrective actions.9. Responsible for department human resource objectives by recruiting, training, assigning, coaching, counselling, disciplining, planning, monitoring, appraising, enforcing policies and procedures, administering scheduling system, and communicating job expectations to employees.
Benefit
◆ Salary = RM 10,000 ~ RM 12,000
** Inclusive with fixed health allowance
◆ Annual Leave
- Below 5 years service: 18 days
- Over 5 years service: 24 days
◆ Medical Leave
- Below 2 years service: 14 days
- Over 2 years and below 5 years service: 18 days
- Over 5 years service: 22 days
◆ Fixed health allowance RM 125 / month
◆ Insurance (Etiqa) covering dependent (spouse and children)
- Outpatient
- Specialist
- Hospitalization
- Term Life (** employee only)
◆ Working on Public Holiday, Sat, Sun will be entitled to meal allowance (RM 15 ~ RM 30 / day) and Rest Day Allowance (RM 25 / day) or Replacement Leave
◆ Engagement Activities (company lunch inside office ...)
◆ Performance bonus 1 month averagely (Max 4 months previously)
(Parking around the company is around RM 200~RM 250 per month. No subsidy from company)
