【募集終了】 【KL】CUSTOMER RELATION MANAGERID:55890
この求人は募集を終了しています。
7,000 MYR ~ 11,000 MYRBangsar22日 前概要
給与
7,000 MYR ~ 11,000 MYR
業界
Manufacturing(Machinery)
仕事内容
• Troubleshoot and resolve operational issues escalated by CR team members and implement preventive measures
• Manage staff’s productivity and explore ways to enhance the quality of service to customers
• Regular review of workflow and propose improvement to ensure smooth daily operation
• Ensure proper recording and accuracy of data kept for KPI reporting
• Collate and prepare CR activities reports and submit to Head Office
• Manage customer database master to ensure compliance to company policy
• Manpower deployment to handle overflowing tasks across sections
• Provide training and guidance to team members or new hires
• Manage CS projects and Kaizen activities
• Project management in improvement projects e.g. Order Automation, RPA and Chat Bot
• Monitor order processing status and ensure that orders are processed within the various cut-off time
• Cover operation duties when the team is shorthand due to unforeseen circumstances
• Liaise with Sales Team and Accounts Team over AR matters and suspension of account
• Assist in general product inquiry, customer feedback or complaints
• Liaise with Business Development Team and supplier on customer’s orders, product claims and return cargos
• Liaise with Sales Team and Shipping Team on customers’ orders and delivery status
• Conduct weekly meeting
• Verify Credit/Debit Notes
求めている人材
応募条件
<Must>
• At least Diploma holder
• About 6-8 years of B to B Customer Service experience in manufacturing company or manufacture shared service center
• Possess at least about 3 years at management experience
<Advantage>
• AR knowledge
• E-invoice knowledge英語
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その他言語
Malay, Mandarin, English
その他
福利厚生
Salary Package : RM 7,000 - RM 11,000
*Benefits are disclosed in the interview就業時間
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休日
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職種