Overview

• Salary

  7,000 MYR ~ 11,000 MYR

• Industry

  Manufacturing(Machinery)

• Job Description

  • Troubleshoot and resolve operational issues escalated by CR team members and implement preventive measures
  • Manage staff’s productivity and explore ways to enhance the quality of service to customers
  • Regular review of workflow and propose improvement to ensure smooth daily operation
  • Ensure proper recording and accuracy of data kept for KPI reporting
  • Collate and prepare CR activities reports and submit to Head Office
  • Manage customer database master to ensure compliance to company policy
  • Manpower deployment to handle overflowing tasks across sections
  • Provide training and guidance to team members or new hires
  • Manage CS projects and Kaizen activities
  • Project management in improvement projects e.g. Order Automation, RPA and Chat Bot
  • Monitor order processing status and ensure that orders are processed within the various cut-off time
  • Cover operation duties when the team is shorthand due to unforeseen circumstances
  • Liaise with Sales Team and Accounts Team over AR matters and suspension of account
  • Assist in general product inquiry, customer feedback or complaints
  • Liaise with Business Development Team and supplier on customer’s orders, product claims and return cargos
  • Liaise with Sales Team and Shipping Team on customers’ orders and delivery status
  • Conduct weekly meeting
  • Verify Credit/Debit Notes