【Posting Closed】 Player Support Executive (Japanese Speaker)ID:56083
This position is no longer available.
4,100 MYR ~ 8,600 MYRBangsar7 days agoOverview
Salary
4,100 MYR ~ 8,600 MYR
Industry
Web/Mobile/Game
Job Description
• Providing customer support and technical issue resolution via email, phone, chat, social media and other online platforms.
• To be able to handle multiple concurrent chat and email interactions while addressing frequent start and stops from incoming phone calls, emails, social media interactions and other online platforms.
• Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console.
• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
Qualifications
Requirement
■ MUST REQUIREMENTS
・Proficient in both verbal and written communication skills in Japanese and English.
・Ability to communicate Japanese via email/chat/phone (required to liaise with Japanese speaking customers).
・Must be willing to work weekends and public holidays with a fixed schedule.
・Candidate must be a gamer and must possess strong interest in games.
・Fresh graduate is welcome to apply.
■ ADVANTAGES
・Ability to deliver excellent customer service quality utilizing soft skills.
・Able to understand games from a gamer’s perspective and give in-depth gaming and smartphone/apps/PC/console troubleshooting support.
■ OTHERS
・Ability to solve and analyze information accurately with appropriate speed and guidelines.
・Team player.English Level
-
Other Language
English, Japanese
Additional Information
Benefit
・Basic Salary = RM 4,000 ~ RM 8,500
・Transport Allowances = RM 100
・AL: 14d, +1d per year, max = 21d
・MC: <2Y 14d, 2 ~ 5Y 18d, >5Y 22d
・Working on Public Holiday will be entitled for replacement leave.
・Medical Claim = RM 1,000 / annum
・Company Activities: Team Building, Christmas Party, Raya Party, CNY Party, Annual Dinner
・Gaming Room (for staffs to relax)Working Hour
900 ~ 1800
Holiday
-
Job Function