【招聘结束】 Player Support Executive (Japanese Speaker)ID:56083

该职位的招聘已结束

4,100 MYR ~ 8,600 MYRBangsar7日 ago

概述

  • 薪资

    4,100 MYR ~ 8,600 MYR

  • 产业类别

    Web/Mobile/Game

  • 工作内容

    • Providing customer support and technical issue resolution via email, phone, chat, social media and other online platforms.
    • To be able to handle multiple concurrent chat and email interactions while addressing frequent start and stops from incoming phone calls, emails, social media interactions and other online platforms.
    • Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console.
    • Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.

资格

  • 应征条件

    ■ MUST REQUIREMENTS
    ・Proficient in both verbal and written communication skills in Japanese and English.
    ・Ability to communicate Japanese via email/chat/phone (required to liaise with Japanese speaking customers).
    ・Must be willing to work weekends and public holidays with a fixed schedule.
    ・Candidate must be a gamer and must possess strong interest in games.
    ・Fresh graduate is welcome to apply.

    ■ ADVANTAGES
    ・Ability to deliver excellent customer service quality utilizing soft skills.
    ・Able to understand games from a gamer’s perspective and give in-depth gaming and smartphone/apps/PC/console troubleshooting support.

    ■ OTHERS
    ・Ability to solve and analyze information accurately with appropriate speed and guidelines.
    ・Team player.

  • 英文

    -

  • 其他语言

    English, Japanese

附加信息

  • 福利制度

    ・Basic Salary = RM 4,000 ~ RM 8,500
    ・Transport Allowances = RM 100
    ・AL: 14d, +1d per year, max = 21d
    ・MC: <2Y 14d, 2 ~ 5Y 18d, >5Y 22d
    ・Working on Public Holiday will be entitled for replacement leave.
    ・Medical Claim = RM 1,000 / annum
    ・Company Activities: Team Building, Christmas Party, Raya Party, CNY Party, Annual Dinner
    ・Gaming Room (for staffs to relax)

  • 工作时间

    900 ~ 1800

  • 假日

    -

  • 职业类别