Customer Service Specialist (Operator)ID:52813
2,500 MYR ~ 3,000 MYRSeputeh3个月以上前概述
薪资
2,500 MYR ~ 3,000 MYR
产业类别
Web/Mobile/Game, IT/Telecommunications
工作内容
【Job Responsibilities】
- Identify clients’ requirements and ensure they are answered or routed to the appropriate support area.
- Provide operational support to clients by answering calls and online queries, analyze reported issues and offer appropriate advice and/or answers.
- Keep and update reported issues and work closely with Technical Support team to assure quality customer service.
- Provide feedback to enhance existing programmers by analyzing business objective and identifying areas for modification and improvement.
- Provide product and technical guidelines for clients and educate clients on how to use the new features or add-on programs.
- Undertake other ad hoc duties assign from time to time.
资格
应征条件
- Education Background : At least graduated from diploma in any field.
- Experience : Any customer service experience especially from Call Center, Helpdesk Support or equivalent will preferred.
- Ability to communicate (verbal & written) in BOTH English and Mandarin （MUST)
- Others: Able to read and write in Mandarin as this position is required to serve mandarin speaker client
- Fresh graduates are encourage to apply. On the job training will be provided.
- No issue to work on 24 hours shift
- Good in stress tolerance and able to learn independently.
- Preferably candidate can multi-tasking and eager to learn.
Contact us:
1. Send in your latest resume to info-my@reeracoen.asia英文
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其他语言
Mandarin, English
附加信息
福利制度
- Fully work from home (report to office 1 week in a quarter of the year)
- AL leave
- Birthday leave
- Outpatient claim
- Inpatient claim
- Dental / Optical
- Internet claim
- Parking claim base on receipt
- Gym 50% subsidy - celebrities fitness
- Annual increment / KPI performance review
- Performance Bonus工作时间
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假日
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职业类别
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