Customer Service Specialist (Operator)ID:52813

2,500 MYR ~ 3,000 MYRSeputehOver 3 months ago

Overview

  • Salary

    2,500 MYR ~ 3,000 MYR

  • Industry

    Web/Mobile/Game, IT/Telecommunications

  • Job Description

    【Job Responsibilities】

    - Identify clients’ requirements and ensure they are answered or routed to the appropriate support area.
    - Provide operational support to clients by answering calls and online queries, analyze reported issues and offer appropriate advice and/or answers.
    - Keep and update reported issues and work closely with Technical Support team to assure quality customer service.
    - Provide feedback to enhance existing programmers by analyzing business objective and identifying areas for modification and improvement.
    - Provide product and technical guidelines for clients and educate clients on how to use the new features or add-on programs.
    - Undertake other ad hoc duties assign from time to time.

Qualifications

  • Requirement

    - Education Background : At least graduated from diploma in any field.
    - Experience : Any customer service experience especially from Call Center, Helpdesk Support or equivalent will preferred.
    - Ability to communicate (verbal & written) in BOTH English and Mandarin （MUST)
    - Others: Able to read and write in Mandarin as this position is required to serve mandarin speaker client
    - Fresh graduates are encourage to apply. On the job training will be provided.
    - No issue to work on 24 hours shift
    - Good in stress tolerance and able to learn independently.
    - Preferably candidate can multi-tasking and eager to learn.

    Contact us:
    1. Send in your latest resume to info-my@reeracoen.asia

  • English Level

    -

  • Other Language

    Mandarin, English

Additional Information

  • Benefit

    - Fully work from home (report to office 1 week in a quarter of the year)
    - AL leave
    - Birthday leave
    - Outpatient claim
    - Inpatient claim
    - Dental / Optical
    - Internet claim
    - Parking claim base on receipt
    - Gym 50% subsidy - celebrities fitness
    - Annual increment / KPI performance review
    - Performance Bonus

  • Working Hour

    -

  • Holiday

    -

  • Job Function