概述

• 薪资

  3,500 MYR ~ 4,000 MYR

• 产业类别

  Software/Information Processing, IT/Telecommunications, Call Center, Manufacturing(Computer/Telecommunication)

• 工作内容

  - Responsible for interacting with customers via telephone, email, portal, to handle a variety of pre-sales, and post-sales service functions.
  - Provides an administrative support service to the Managed Services Client Service Desk team
  - Provides entry level administrative tasks as required by the team
  - Ensure the correct escalation procedure is followed on all critical calls and requests
  - May be responsible for receiving, validating, and logging client requests, capturing the detail of the request
  - Assist with analysing and interpreting escalation requests to ensure the correct categorisation and prioritisation
  Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information