【Posting Closed】 Sales ManagerID:55806

This position is no longer available.

3,500 MYR ~ 4,000 MYRPutrajaya/Cyberjaya, Other KL District, Bandar Sunway/Puchongabout 1 month ago

Overview

  • Salary

    3,500 MYR ~ 4,000 MYR

  • Industry

    Software/Information Processing, IT/Telecommunications, Call Center, Manufacturing(Computer/Telecommunication)

  • Job Description

    - Responsible for interacting with customers via telephone, email, portal, to handle a variety of pre-sales, and post-sales service functions.
    - Provides an administrative support service to the Managed Services Client Service Desk team
    - Provides entry level administrative tasks as required by the team
    - Ensure the correct escalation procedure is followed on all critical calls and requests
    - May be responsible for receiving, validating, and logging client requests, capturing the detail of the request
    - Assist with analysing and interpreting escalation requests to ensure the correct categorisation and prioritisation
    Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information

Qualifications

  • Requirement

    - SPM & Above
    - Able to speak Cantonese to liaise with Hong Kong customers.
    - Ability to work in 24X7 shift structure, based on a defined roster as required
    - Basic to moderate level experience level in the Technology Industry and Call Centre environment
    - Fresh graduates are encouraged to apply
    - Communications, analytical thinking is essential to help to identify, communicate to resolve issues
    - Good verbal and written communication and customer service skills

  • English Level

    -

  • Other Language

    Cantonese

Additional Information

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