Customer Service & Operations ManagerID:57115

6,000 MYR ~ 8,000 MYRKL Sentral2日 ago

概述

  • 薪资

    6,000 MYR ~ 8,000 MYR

  • 产业类别

    Web/Mobile/Game, Software/Information Processing, IT/Telecommunications, Finance(Other), Trading Firm, Other

  • 工作内容

    1. Develop and implement customer segmentation strategies to enhance user experience and engagement.
    2. Oversee the daily operations of the customer service team, ensuring high efficiency and customer satisfaction.
    3. Monitor customer feedback and insights to drive continuous improvement in service quality.
    4. Lead and manage the customer service team, ensuring performance goals are met.
    5. Plan, organize, and execute platform campaigns, activities, and projects provided by headquarters.
    6. Analyse and optimize engagement strategies for platform-driven activities.

资格

  • 应征条件

    1. Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
    2. At least 3-5 years of experience in customer service operations, preferably in a leadership role.
    3. Strong understanding of customer segmentation, engagement strategies, and service operations.
    4. Excellent communication and negotiation skills, with the ability to effectively interact with stakeholders at all levels.
    5. Fluency in Mandarin (speaking, writing, listening) is required for effective communication with stakeholders in Mandarin-speaking regions.
    6. Experience in coordinating and managing platform-driven activities is a plus.

  • 英文

    -

  • 其他语言

    Malay, Mandarin, English

附加信息

相关职缺