Customer Service & Operations ManagerID:57115

6,000 MYR ~ 8,000 MYRKL Sentral2 days ago

Overview

  • Salary

    6,000 MYR ~ 8,000 MYR

  • Industry

    Web/Mobile/Game, Software/Information Processing, IT/Telecommunications, Finance(Other), Trading Firm, Other

  • Job Description

    1. Develop and implement customer segmentation strategies to enhance user experience and engagement.
    2. Oversee the daily operations of the customer service team, ensuring high efficiency and customer satisfaction.
    3. Monitor customer feedback and insights to drive continuous improvement in service quality.
    4. Lead and manage the customer service team, ensuring performance goals are met.
    5. Plan, organize, and execute platform campaigns, activities, and projects provided by headquarters.
    6. Analyse and optimize engagement strategies for platform-driven activities.

Qualifications

  • Requirement

    1. Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
    2. At least 3-5 years of experience in customer service operations, preferably in a leadership role.
    3. Strong understanding of customer segmentation, engagement strategies, and service operations.
    4. Excellent communication and negotiation skills, with the ability to effectively interact with stakeholders at all levels.
    5. Fluency in Mandarin (speaking, writing, listening) is required for effective communication with stakeholders in Mandarin-speaking regions.
    6. Experience in coordinating and managing platform-driven activities is a plus.

  • English Level

    -

  • Other Language

    Malay, Mandarin, English

Additional Information

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