Overview

• Salary

  -

• Industry

  Call Center

• Job Description

  ■Company Profile:
  This is a global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.
  
  ■POSITION SUMMARY:
  You will be assigned to level 1 technical support of globally-famous computer brand
  
  ■DUTIES AND RESPONSIBILITIES:
  • Responsible for providing telephone/email/chat, and remote diagnostic technical support of desktop and portable products.
  • Answer questions about installation, operation, configuration, customization, and usage of assigned products.
  • Responsible for following defined policies & procedures (e.g. verifies warranty entitlement, etc.).
  • Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Document problems in the support solution database for diagnostics and solution implementation.
  • Responds to customer technical problems/issues related to hardware and networking via phone.
  • Assists customers by diagnosing problems and providing resolutions for technical service.
  • Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
  • Applies Diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
  • Documents problems in the support solution database for diagnostics and solution implementation.
  • Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
  • Identifies, researches and provides input on unique or recurring customer problems.
  • Remains knowledgeable of client’s product line, policies, and procedures.
  • Knowledge in how to interact with a Microsoft Windows Operative Systems and Basic Internet Tools.
  • Focuses on delivering a positive customer experience according to the client's standards.
  • Monitors and tracks issues to ensure accurate resolution.
  • May be involved in revenue generation activities with current customers.
  • Reviews and distributes pertinent cross-functional information. Escalates more complex customer technical issues to senior level support.
  
  ★Attractive Point
  ・ Inexperienced candidate can apply with well practiced training.
  ・ Fun working & motivating each other with colleagues
  ・ Career enhancement opportunity
  ・ Language enhancement because can use not only native language but also English.
  ・ Working at the city central. The office is located in KL Sentral.
  ・ Fulfilling allowance
  
  ■Requirements:
  ・Preferably have experience in Technical Support (Level 1)
  ・Native in Thai Language & Basic English
  
  ***Kindly take note that this position is a 2-year bond/contract position.
  Click the "APPLY NOW" button below if you're interested in this position.
  Only shortlisted candidates will be contacted.