Job Description
【Mission of organization】To provide large-scale, globally active corporate customers with comprehensive business solutions that extend from the downstream to the middle and upstream of the supply chain, and to become a customer's management partner (LLP：Lead Logistics Partner) through supply chain reform, business process and structural reform. Thereby, to increase customer’s corporate value and customer value while maximizing customer’s experience, satisfaction, and support for our company. To make business relation between customer and our company long-term sustainable, which maximize our company's profits.【Roles of position】• To be the overall head of the branch and as liaison officer with the management. Implementation approved budget for branch in accordance with the company’s direction and guideline by hiring, develop and retain talent through training and coaching. ・Develop plans to efficiently use company’s resources (Men, Machine, Material/Money, Method). Maintain highest standard of customer service, business conduct, and operations control in accordance with corporate policy. ・Delegate and supervise the responsibility to Asst. Manager to ensure all are executed within the company policy and guidelines. ・Accountable for payments issued at the branch level for freight procurement, operations vendor and contractor. ・Responsible for branch profit and loss. Seek approval from direct superior and management according to the approval table for matters related to the branch 【Key duties】• To plan branch expansion and future structure, manpower, staff career and etc. • To execute branch approved annual plan • To supervise daily operation and delegated task to subordinates • To manage cost of sales, expenses, payments to vendors and usage of company resources such as vehicles, computers and etc. • To manage productivity and effectiveness of staff, work process and operations procedure • To provide leadership to the branch through coaching, training and counseling to staffs • To upkeep high level of customer satisfaction and operation efficiency • To commit to the branch business plan by implementing Key Performance Indicators submitted to the management in accordance with the company annual plan. • To ensure all task are perform within the prescribed quality and standard with zero tolerance to mistake and discrepancy • To increase productivity and achieve branch budget of both revenue and cost in order to maintain branch profitability • To foster conducive, productive, and efficient branch working environment order to keep for staff motivation at the highest level. • To perform employee relations programs, including promotions, performance reviews, disciplinary procedures, and employee representative discussions or negotiations.• To be the overall head of the branch and as liaison officer with the management • To identify, propose, procure and evaluate direct-service vendor and contractor approved list for the branch • To identify, propose, procure and evaluate indirect-service vendor and contractor approved list for the branch • To develop and update branch revenue generator monthly and update the weekly PDCA• To develop and update branch forecast template monthly and update the weekly PDCA • To ensure all job are assigned with job number, captured in the revenue systems and closed within the company’s standard operating procedures or prescribe quality standard • To implement approved budget for branch in accordance with the company’s direction and guideline• To hire, develop and retain branch’s personnel by providing training, coaching, and motivation • To identify areas of improvement and propose actions plan that meet the industry challenges and trends • To share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs • To address customer complaints and work closely with sales team in proposing appropriate solutions based on business and commercial consideration • To address employee satisfaction issues at the branch firmly but fair based on facts and company policy • To practice high ethical standards, and comply with all applicable law and regulations of the country • To sustain, maintain and enhance profitability of the branch.