Customer Care Consultant (JB - MT Austin)ID:53865

3,000 MYR ~ 4,200 MYRJohor BahruOver 3 months ago

Overview

  • Salary

    3,000 MYR ~ 4,200 MYR

  • Industry

    Medical & Healthcare

  • Job Description

    -Patient's education ie. consultation
    -Patient's registration, appointment scheduling and follow-up
    -Coordinating and scheduling surgeries
    -Attend to patients needs
    -Ensure smooth patients flow
    -Assist in marketing activities such as roadshows occasionally (applicable only when MKN/KKM SOP open up)
    -Statistics report

Qualifications

  • Requirement

    - Education Background : Diploma/Degree in any field is fine (if cdd has science background preferably)
    - Experience : 1- 2 years of experience in customers service role
    - Require Skill : Customer oriented and meticulous

  • English Level

    -

  • Other Language

    Mandarin, English

Additional Information

  • Benefit

    -EPF,SOCSO
    -Staff incentive (every month center hit target then will accumulate 3 months then pay).
    - Bonus will pay in March and June. 2 - 2.5 months bonus
    -15 days AL
    -Long service award (3 years and above)
    -Vision Correction (staff free & Family discount)
    -Staff discount for surgery (family)
    -comprehensive eye check up （staff and family free）
    -Insurance, Hospitalization, Accident Coverage
    -maturity (female 101 days, male 30 days)
    -general practitioner (GP) visit 300 per annum, if whole year no mc then will pay back staff RM300
    -Birthday leave (half day), if got spouse (spouse birthday also can half day leave）
    -Festival Leave(Eve day and angpao)
    -Mileage claim : RM0.60 per km (business trip)
    -Increment : Based on performance (must get, unless attitude problem)
    -Bonus
    -Training provided
    -If work up to 8pm, meal provided
    -Subsidiary RM100 per staff each center, and collect as pool money for team party

  • Working Hour

    8:30am ~ 6pm

  • Holiday

    -

  • Job Function

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