Qualifications

• Requirement

  [ MUST ]
  - Minimum 9 month of relevant working experience in Call Centre or similar business
  - Japanese - JLPT N1 (or equivalent level)
  - English - CFER B2 (or equivalent level)
  ** Refer to https://www.efset.org/english-score/
  - Basic IT knowledge
  
  [ ADVANTAGE ]
  ・ Understanding of quality and operational KPIs
  ・ Understanding of quality processes, tools and measures to evaluate and improve individual/team and overall performance
  ・ Good knowledge of Office applications (Excel, Word, PowerPoint, OneNote)
  ・ Preferred if candidate was previously been given tasks outside the normal agent role like apprentice, floorwalker, subject matter expert, trainer assistant, ticket auditor, rta and/or team lead/POC
  
  [ OTHERS ]
  ・ Experience and knowledge of business highly preferred
  ・ Ability to analyze quality and operational metrics; identify drivers and possible impacts and derive action plans out of those findings on individual/team level
  ・ Strong feedback and evaluation skills; ability to motivate, support and engage
  ・ Good organizational, time management and prioritization skills
  ・ Excellent communication skills and a high focus on customer satisfaction

• English Level

  -

• Other Language

  English, Japanese