Application Support Engineer (PG)ID:55478

4,600 MYR ~ 6,600 MYRBayan Baru15 days ago

Overview

  • Salary

    4,600 MYR ~ 6,600 MYR

  • Industry

    Logistic

  • Job Description

    Responsibilities
    - Provide 1st level and 2nd level application support to operation systems in accordance to Standard Operating Procedures (SOP) and Service Level Agreement (SLA).
    - Attend to the complaint tickets, clarify and identify the root cause for the complaint. Perform escalation to relevant project team leaders for unresolved issues.
    - Guide user on the workaround for known issues.
    - Perform data uploading, import, export and patching for the application as and when required.
    - Perform data analysis and generate statistics for management usage.
    - Assist to maintain and update the support documentation and training materials.
    - Provide support to deploy, install and configure application in operation environment either via onsite or remotely through remote application

Qualifications

  • Requirement

    - Education Background : University Graduate in Computer Science / Software Engineering

    - Experience : Min1 year hands on experience in application support environment preferably in supporting transportation, warehouse or logistics application

    - Require Skill :
    • Familiar with SQL statement
    • Fundamental understanding of Visual Studio and able to help in source code debugging via Visual Studio.
    • Basic knowledge in using Excel Formula
    • Basic knowledge in using automation and windows scheduler is a plus.
    • Good problem troubleshooting skill via telephone and remote application.
    • Fluent in English, Cantonese and Mandarin.

  • English Level

    -

  • Other Language

    Cantonese, Mandarin, English

Additional Information

  • Benefit

    **Full package please refer to attachment "Benefit & Compensation".

    Overtime:
    Replacement leave for OT more than 4hrs approved by Site Manager.
    For public holiday, the OT rate is 2 x normal hourly rate. Assistant Manager position and above are not entitle for OT claim. Reimbursement shall be done via replacement leave.

    EPF Allocation: 12% for MYR5k and above. 13% for below MYR5k

    Mobile Allowance:
    Manager and above : Max up to MYR150 / month via receipt
    Senior Position : MYR100 / month
    Other Position : MYR60 / month

    Transport Allowance:
    Manager and above : Max up to MYR180 / month via receipt or allocation of free parking lot.
    Senior Position : MYR100 / month
    Other Position : MYR60 / month
    Additional Note : Only upon confirmation.

    Medical Claims:
    Maximum up to MYR80 per receipt and MYR600 per year.

    Staff Insurance: Covered

    Yearly Spectacle / Dental Allowance:
    MYR300

    Annual Leave: 14 days per annum.
    Add in 1 day for every 2 years till maximum 24 days per annum.

  • Working Hour

    9.00am ~ 6.00pm

  • Holiday

    Sat and Sun

  • Job Function

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