【Posting Closed】 Customer Support - Japanese Speaker 【Cyberjaya】ID:55773
This position is no longer available.
3,500 MYR ~ 8,800 MYRPutrajaya/Cyberjaya24 days agoOverview
Salary
3,500 MYR ~ 8,800 MYR
Industry
Call Center
Job Description
【Essential Functions/Core Responsibilities】:
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Qualifications
Requirement
- Education Background : SPM above with three to six months of relevant experience preferred
- Fresh Graduates with no experience is welcome to apply.
- Candidate MUST possessed JLPT of N1 or N2
- Courteous with strong customer service orientation
- Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge.
- Ability to effectively communicate, both written and verbally in English. (With basic understanding to industry related terminologies).
【Advantage】
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
Contact us:
1. Send in your latest resume to info-my@reeracoen.asiaEnglish Level
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Other Language
English, Japanese
Additional Information
Benefit
5 days working, 2 days off
-Other benefits disclose during interview
・AL 30 days (includes public holidays)
・MC 8 daysWorking Hour
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Holiday
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Job Function