Overview

• Salary

  6,000 MYR ~ 7,500 MYR

• Industry

  Retail/Distribution(Other)

• Job Description

  < POSITION SUMMARY >
  Senior Member Success Specialists are responsible for maintaining and enforcing best business practices and compliance policies/procedures for the company’s Brand Partner and Customer network. This is done by following and facilitating company’s internal compliance process.
  Member Success Specialists work to ensure those associated with company adhere to and engage in business practices that are within the guidelines set by industry regulatory bodies to resolve any outstanding matters and maintain a compliant company status.
  Member Success Specialists will work under the direction of the Member Success Manager and handle compliance matters. Member Success Specialists will also review marketing materials, and facilitate proper compliance communications.
  
  < SUPERVISORY RESPONSIBILITIES >
  This position has no direct supervisory responsibilities.
  ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Actively monitor and research business operations, activities, and behaviors of the member network including online activities and sales platforms.
  • Manage and respond to incoming compliance emails, requests, and policy violation reports/claims.
  • Investigate violation claims and problematic situations and gather all applicable details and information for review.
  • Utilize available resources to determine when policy violations have occurred and what corrective action is necessary.
  • Perform and retain compliance notices, letters, and internal documentation of compliance matters.
  • Implement compliance sanctions/decisions.
  • Provide compliance related advice to Sales/Support/Customer Service teams.
  • Educate members on how to present the business opportunity and company products in a compliant manner.
  • Review, develop, update, and maintain disclaimers for various products and programs to be used in materials and communications.
  • Handle correspondence as needed, specifically for sensitive or important compliance situations.
  • Review materials, videos, and communications for inaccuracies, improper claims, or other problematic content.
  • Maintain regulatory compliance for marketing/sales materials and tools used by members.
  • Performs all other duties as assigned by regional and global leadership.