Overview

• Salary

  4,200 MYR ~ 6,500 MYR

• Industry

  Logistic

• Job Description

  • Client Relationship Management: Build and maintain strong, long-term relationships with key customers, ensuring their satisfaction with our logistics delivery and warehouse services.
  • Account Strategy Development: Develop and implement account strategies to meet customer needs, Ensuring seamless service delivery across logistics, warehouse, and fulfillment services.
  • Yearly Customer Retention: Ensure a high customer retention rate by proactively identifying and addressing customer needs, resolving any service issues, and strengthening the relationship with key accounts.
  • Contract Management: Negotiate and manage contracts with key accounts, ensuring terms are adhered to and any changes are communicated effectively.
  • Service Optimization: Collaborate with internal teams to optimize logistics, warehouse, and fulfillment services to meet and exceed customer expectations.
  • Performance Monitoring: Monitor account performance, track key metrics, and resolve any issues to maintain high levels of client satisfaction.
  • Cross-functional Collaboration: Work closely with operations, logistics, and warehouse teams to ensure seamless delivery of services to customers.
  • Renewal & Upsell Strategy: Identify opportunities for service renewals, upselling, or cross-selling additional services to existing customers.