Overview

• Salary

  2,000 MYR ~ 3,500 MYR

• Industry

  Manufacturing(Electronics/Semiconductors)

• Job Description

  - Answering customer inquiries about products, services, and company policies.
  - Handle and communicate with customers from domestic and international company.
  - Providing information on shipping options, costs, and delivery times.
  - Liaise with our company headquarters/Factories in Japan regarding products or materials samples.
  - Keeping up-to-date with product knowledge and any changes in company policies.
  - Addressing customer complaints and finding appropriate solutions.
  - Resolve customer concerns and escalate issues to appropriate departments when necessary.
  - Following up on customer issues to ensure resolution.
  - Maintaining accurate records of customer interactions and transactions.
  - Documenting customer feedback and reporting it to relevant departments.
  - Handling customs and import/export regulations.
  - To undertake any other duties and responsibilities assigned by the Superior / Manager.
  - Any other ad-hoc task as and when required by the company.