Overview

• Salary

  5,000 MYR ~ 7,500 MYR

• Industry

  Call Center, Other

• Job Description

  Role Summary:
  This role involves curating and refining datasets, testing chatbot responses, and collaborating with AI developers to improve functionality.
  
  Job Description:
  As an AI Chatbot Trainer, you will be responsible for improving and enhancing the functionality of our chatbot. You will work closely with QA Team and customer service teams to refine the chatbot’s ability to understand and respond to user queries effectively. Your primary goal is to ensure that the chatbot provides accurate, helpful, and human-like interactions.
  
  Key Responsibilities:
  1. Train the AI chatbot to understand and respond to a wide variety of customer inquiries.
  2. Curate and build datasets to support the chatbot's learning process.
  3. Evaluate and test the chatbot's responses, providing feedback and improvements.
  4. Collaborate with AI developers to identify areas for chatbot enhancement.
  5. Analyze user interactions and patterns to identify opportunities for optimization.
  6. Fine-tune chatbot dialogues, creating and adding new content for specific use cases.
  7. Perform quality assurance testing to ensure the chatbot’s reliability and accuracy.
  8. Develop and implement strategies to continuously improve the chatbot’s performance.
  9. Train and onboard new team members on chatbot functionalities and maintenance.