工作内容
1. Hardware Setup and Maintenance: • Install, configure, and maintain computer hardware components such as CPUs, RAM modules, hard drives, and peripherals (printers, scanners, etc.). • Troubleshoot hardware issues and perform necessary repairs or replacements. • Conduct regular maintenance checks to ensure optimal performance and longevity of hardware.2. Software Installation and Configuration: • Install and configure operating systems, applications, and software updates. • Provide support for software-related issues including installation errors, compatibility problems, and functionality glitches. • Troubleshoot software problems and perform necessary fixes or re-installations.3. Network Setup and Management: • Configure and maintain local area networks (LANs), including routers, switches, firewalls, and access points. • Troubleshoot network connectivity issues and perform diagnostics to identify and resolve problems. • Assist in the setup and maintenance of wide area networks (WANs) and virtual private networks (VPNs).4. User Support and Training: • Provide technical support to end-users via phone, email, remote access or in person. • Assist users with system, hardware and software-related issues, offering guidance and instructions as needed. • Conduct training sessions or create documentation to educate users on IT best practices and procedures.5. Data Backup and Recovery: • Manage data backup solutions to ensure the integrity and availability of critical information. • Develop and maintain disaster recovery plans to minimize data loss in the event of system failures or disasters. • Perform data recovery procedures to restore lost or corrupted files and databases.6. Security Management: • Implement and enforce security measures to protect IT systems from unauthorized access, malware, and other cyber threats. • Monitor network activity for security breaches and respond promptly to security incidents. • Conduct security audits and vulnerability assessments to identify and address potential weaknesses in the IT infrastructure.7. Documentation • Maintain accurate records of hardware and software inventory, network configurations, and user accounts. • Document IT procedures, troubleshooting steps, and system configurations to facilitate knowledge sharing and continuity of operations.8. IT Infrastructure Planning and Upgrades: • Participate in the planning and implementation of IT projects, including system upgrades, migrations, and expansions. • Evaluate new technologies and recommend solutions that align with organizational goals and budgetary constraints. • Collaborate with other IT staff and departments to ensure seamless integration of new systems and technologies.9. Compliance and Regulation: • Ensure compliance with relevant regulations and industry standards governing IT operations and data security • Stay updated on changes in regulatory requirements and implement necessary adjustments to IT policies and procedures. • Assist in the preparation of documentation and reports for compliance audits and inspections.10. Vendor Management: • Liaise with IT vendors and service providers to procure hardware, software, and technical support services. • Evaluate vendor proposals and negotiate contracts to obtain favorable terms and pricing. • Maintain relationships with vendors and escalate issues as necessary to ensure timely resolution of problems.11. Report • Prepare and submit required reports to the IT manager to ensure timely updates on issues, projects, tasks, etc.12. User Account Management • Create, disable and delete the user account (Active Directory, O365 and other system)13. System/Application Management & Support • Support user on system/application changes or new requirement • Manage the system and/or application that in used by the company14. Others • Working closely with department manager to assess the growth needs and maintenance of the company's IT related matter. • To perform any other company-related tasks as directed by the IT manager and/or management from time to time. • Maintain strict adherence to company policies and procedures, demonstrating a high level of discipline in all work-related activities. • Strive diligently to achieve the action plan established by the department and the company.
福利制度
・Salary = RM 4,000 ~ RM 5,000
・AL / MC: <2y 14d, 2~5y 18d, >5y 21d
・Yearly Bonus: Average 1.5 ~ 2m / year
・Company Activities
・ Annual Dinner
・ Team Buidling
・ Company Trip