Technical Support (Japanese Speaking)Viper projectID:55915
7,500 MYR ~ 9,000 MYRKL Sentralabout 2 months agoOverview
Salary
7,500 MYR ~ 9,000 MYR
Industry
Call Center
Job Description
- Provide information and process queries, concerns and requests in relation to products, warranty support and service.
- Interact with customers to provide information and process queries, concerns and requests regarding products, warranty support and service.
- Identify problems by collecting customer information, assessing and analysing symptoms. - Diagnose and resolve technical hardware and software problems.
- Investigate required information using available resources.
- Follow standard processes and procedures.
- Identify and escalate priorities according to client specifications.
- Redirect and document (escalate) issues to appropriate resources.
- Suggest alternatives where appropriate for the purpose of maintaining customer and client business.
- Keep abreast of system information, changes and updates.
- Prioritise mobile, software and peripheral cases, but also deal with system and networking cases.
- Strive to build good relationships with customers.
Qualifications
Requirement
[ MUST ]
・Japanese - JLPT N1 (or equivalent level)
・Speaking english fluently
・Fresh graduate with good Japanese skill most welcome!!
[ ADVANTAGE ]
・BPO or Customer Service experience are most welcome!English Level
-
Other Language
English, Japanese
Additional Information
Benefit
■KPI incentive: RM1200 / month
■AL 15 days
■Sick leave: 14 days
■Medical assistance: AIA insuranceWorking Hour
Shift ~ Shift
Holiday
Job Function
Please sign in.