Overview

• Salary

  7,500 MYR ~ 9,000 MYR

• Industry

  Call Center

• Job Description

  - Provide information and process queries, concerns and requests in relation to products, warranty support and service.
  - Interact with customers to provide information and process queries, concerns and requests regarding products, warranty support and service.
  - Identify problems by collecting customer information, assessing and analysing symptoms. - Diagnose and resolve technical hardware and software problems.
  - Investigate required information using available resources.
  - Follow standard processes and procedures.
  - Identify and escalate priorities according to client specifications.
  - Redirect and document (escalate) issues to appropriate resources.
  - Suggest alternatives where appropriate for the purpose of maintaining customer and client business.
  - Keep abreast of system information, changes and updates.
  - Prioritise mobile, software and peripheral cases, but also deal with system and networking cases.
  - Strive to build good relationships with customers.