Customer Service Representative【E-commerce Site / Japanese Speaker Position】ID:56352

6,000 MYR ~ 8,000 MYRBukit Bintang/KLCC9 days ago

Overview

  • Salary

    6,000 MYR ~ 8,000 MYR

  • Industry

    Call Center

  • Job Description

    Customer Service Representatives are also responsible for providing overall online shopping related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

    Overall Responsibilities:

    • Handle pre and post shopping inquiries by phone, e-mail and fax;
    • Handle customer requests by phone and e-mail;
    • Modify, change and/or cancel existing shopping request;
    • Make outbound calls to merchants in any special necessary occasion;
    • Act as liaison between online shopper and merchat to resolve complaints;
    • Manage relationships with merchant by providing high levels of customer service and account management support.

Qualifications

  • Requirement

    ■ MUST REQUIREMENTS
    ・Japanese - JLPT N1 (or equivalent level)
    ・English - CFER B2 (or equivalent level)
    ** Refer to https://www.efset.org/english-score/
    ・Fresh graduate with good Japanese skill most welcome!!

    ■ ADVANTAGES
    ・BPO or Customer Service experience are most welcome!

  • English Level

    -

  • Other Language

    English, Japanese

Additional Information

  • Benefit

    Basic = RM 5,000 ~ RM 7,000
    Language Allowance = RM 1,000
    Monthly Performance Bonus (Max up to 16% of monthly basic salary) = RM 960 (subject to individual and company performance)

    --> TOTAL (MAX, 16%) = (6,000 + 16%) + 1,000=RM 7,960
    --> TOTAL (AVERAGE, 12%) = (6,000 + 12%) + 1,000＝RM 7,720

    <Other Benefits>

    • Flex benefit – RM3,000 per annum (Pro-rated for new hire) – Including medical, dental, optical, mobile fee, flight ticket, IT gadgets, Dependant pass fee and more.
    • Team Building Fund = RM 50/hc/m
    • OT Pay = RM 40/h
    • Annual leave = 15d (Pro-rated for new hire)
    • Sick leave = 15d
    • Birthday leave = 1d (To utilize during birthday month only)
    • Parental/Child care leave = 3d/y (confirmed employee only)
    • 3 types of insurance – Group Hospitalization and Surgical (Covered for employee & dependant – inclusive coverage for Covid-19); Personal Accident Insurance; Term Life Insurance

  • Working Hour

    0900 ~ 2300

  • Holiday

    <Working Day>
    5 working days between Mon to Sun
    Roster will be changed monthly

    <Working Time>
    6 Shifts

    (1) 09:00-18:00
    (2) 10:00-19:00
    (3) 11:00-20:00
    (4) 12:00-21:00
    (5) 13:00-22:00
    (6) 14:00-23:00

  • Job Function

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