Customer Service Representative【E-commerce Site / Japanese Speaker Position】ID:56352

6,000 MYR ~ 8,000 MYRBukit Bintang/KLCC5 days ago

Overview

  • Salary

    6,000 MYR ~ 8,000 MYR

  • Industry

    Call Center

  • Job Description

    Customer Service Representatives are also responsible for providing overall online shopping related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

    Overall Responsibilities:

    • Handle pre and post shopping inquiries by phone, e-mail and fax;
    • Handle customer requests by phone and e-mail;
    • Modify, change and/or cancel existing shopping request;
    • Make outbound calls to merchants in any special necessary occasion;
    • Act as liaison between online shopper and merchat to resolve complaints;
    • Manage relationships with merchant by providing high levels of customer service and account management support.

Qualifications

  • Requirement

    ■ MUST REQUIREMENTS
    ・Japanese - JLPT N1 (or equivalent level)
    ・English - CFER B2 (or equivalent level)
    ** Refer to https://www.efset.org/english-score/
    ・Fresh graduate with good Japanese skill most welcome!!

    ■ ADVANTAGES
    ・BPO or Customer Service experience are most welcome!

  • English Level

    -

  • Other Language

    English, Japanese

Additional Information

  • Benefit

    ・Basic Salary = RM 5,000 ~ RM 7,000
    ・Language Allowance = RM 1,000
    ・Calendar: Follow Japan Calendar
    ・Annual Leave: 15d (>2Y 16d, >5Y 17d)
    ・Sick Leave: 14d (>2Y 16d)
    ・Hospitalization Leave: 60d
    ・Maternity Leave: 98d
    ・Compassionate Leave: 3d
    ・3 types of insurance – Group Hospitalization and Surgical (Covered for employee & dependent); Personal Accident Insurance; Term Life Insurance
    ・Dental & Optical Claim: Up to RM 200 annually
    ・OT Pay: RM40 / h
    ・Yearly Increment

    < For Foreigner Candidates >
    ・Visa Application support
    ・1-way flight ticket from home country to Malaysia (Purchase by Company)
    ・7 days 6 nights temporary accommodation in Malaysia (Book by Company)
    ** Bond Period: 1 Year
    ** Release Letter Policy: 2 years service completion

  • Working Hour

    0900 ~ 2300

  • Holiday

    <Working Day>
    5 working days between Mon to Sun
    Roster will be changed monthly

    <Working Time>
    6 Shifts

    (1) 09:00-18:00
    (2) 10:00-19:00
    (3) 11:00-20:00
    (4) 12:00-21:00
    (5) 13:00-22:00
    (6) 14:00-23:00

  • Job Function

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