Job Function
Custmer support/service, Technical Support
Job Description
Business Process Analysis (40%)- Objective:・Gain a deep understanding of the business unit’s inventory management process and contribute to daily operational improvements.・Provide concrete recommendations for enhancing TDC services and functionalities.・Manage and meet business unit expectations to ensure high satisfaction.- Achievement Methods:・Develop strategies in uncertain situations and collaborate with stakeholders to find optimal solutions.・Enhance understanding of inventory management across the supply chain and Total Tubular Management (TTM).・Identify issues and areas for improvement through data analysis.・Analyze business unit needs and propose appropriate process improvements.・Communicate effectively with stakeholders at all levels.・Work with Product Owners, business units, customers, and vendors to deliver digital solutions.・Conduct UAT (User Acceptance Testing) to ensure system releases align with business unit requirements.・Provide data-driven insights and improvement proposals.・Respond promptly to business unit inquiries and process improvement requests.・Continuously collect feedback to enhance TDC service quality.Project Management (30%)- Objective:・Ensure timely and budget-compliant delivery of business unit projects.・Facilitate smooth communication with stakeholders.・Achieve high stakeholder satisfaction through effective project management.- Achievement Methods:・Manage costs, time, and resources efficiently while mitigating risks during project execution.・Document and report project progress to stakeholders in a timely manner.・Collaborate with the TDC development team to manage business unit-specific customizations.・Work with the Marketing and Innovation team to conduct market research and analyze customer behavior.・Continuously refine TDC’s marketing strategy based on collected market data.・Regularly communicate TDC product releases and future development plans to internal and external stakeholders.Coaching & Presentation (15%)- Objective:・Enable business unit users to maximize the capabilities of the TDC system.・Communicate the value of MI’s digital capabilities to external customers.- Achievement Methods:・Provide ongoing coaching to business unit users for effective system utilization.・Conduct training and awareness sessions on TDC products and services for internal and external audiences.・Develop manuals and educational materials for user training.・Work with marketing and business unit teams to promote MI’s digital capabilities.・Regularly assess user competency and provide additional training as needed.Operational Escalation Handling (10%)- Objective:・Ensure business units are satisfied with TDC support services.・Resolve incidents promptly to minimize operational disruptions.- Achievement Methods:・Respond swiftly to business unit escalations.・Provide timely status updates to business stakeholders and TDC management.・Maintain thorough documentation of escalations for operational improvement.・Work with the TDC support team to analyze incident trends and implement sustainable solutions to prevent recurrence.Summary:This role balances business process improvement, project management, user education, and operational support to enhance satisfaction among business units and external customers.
Benefit
Salary Package : RM 8,000 - RM 10,000
- No additional allowance
<Benefits>
- Car parking is provided from company (If you commute by train, you can claim reimbursement for the train fare.)
- AL : 14 days up to 3 years of service,
21 days more than 3 years of service
- MC : 14 days
- Bonus : twice a year
- Medical claim provided
<Others>
- Company events such as bowling, running events, durian parties, etc.
*Benefits are subject to change