Overview

• Salary

  7,000 MYR ~ 8,000 MYR

• Industry

  Manufacturing(Machinery), Manufacturing(Chemicals/Materials), Manufacturing(Pharmaceutical/Medical Equipment)

• Job Description

  ・ Solution Deployment & Implementation:
  　Assist in the installation, configuration, and integration of Synapse®
  　Enterprise Imaging systems across client sites, ensuring smooth
  　and compliant setup.
  　Support project engineers in technical aspects of solution deployment,
  　with a focus on workflow optimization and clinical utility.
  
  ・Clinical Training &User Support:
  　Conduct on-site and remote training sessions for clinical staff to ensure
  　they are proficient in using Synapse® Enterprise Imaging.
  　Develop and maintain training materials and user guides,
  　adaptingmaterials to suit the needs of different healthcare professionals.
  　Act as the first point of contact for clinical application support,
  　troubleshooting user issues and providing resolution or escalating to
  　technical support if necessary.
  ・ Client Consultation &Workflow Analysis:
  　Work closely with clients to understand clinical workflows, providing
  　recommendations to optimize Synapse® usage in alignment with clinical
  　needs.
  　Facilitate the customization of solutions to meet specific client
  　requirements, coordinating with project engineers and
  　development teamsas needed.
  
  ・Post-Implementation Support & Customer Success:
  　Maintain regular check-ins with clients’ post-implementation to
  　assess user satisfaction and address any emerging needs or feedback.
  　Support continuous improvement efforts by gathering user feedback
  and insights on system performance and suggesting product enhancements.
  
  ・Documentation & Reporting:
  　Document all training sessions, user interactions, and support cases
  　to ensure thorough records for quality and audit purposes.
  Provide regular updates and reports to the Business Leader
  on client progress, issue resolution, and training outcomes.
  
  ・Industry &Product Knowledge:
  　Stay updated with developments in healthcare informatics, DICOM, HL7
  　standards, and evolving enterprise imaging technologies.
  　Participate in ongoing training sessions to deepen knowledge of
  　Synapse® Enterprise Imaging and other medical informatics
  　solutions offered by FUJIFILM.