Overview

• Salary

  6,000 MYR ~ 6,700 MYR

• Industry

  Retail

• Job Description

  【Job Responsibilities】
  
  【A】 Sales and Boutique Operations
  - To maintain a respectable appearance while on duty according to Company’s regulation.
  - To fulfil your role as a staff of the Company by displaying & projecting a good image of courtesy, respectability and professionalism.
  - Responsible for overall sales process including walk-in and phone/email clientele.
  - Participate actively to develop new sales opportunities and client relationship development.
  - Ensure support to all operations of the boutique and use of all available sales too.
  - Provide operational support and presence to marketing events.
  - To receive stock, check and unpack goods, ensure that goods received are in order.
  - Ensure tidiness and presentability to merchandise and displays.
  - Assist supervisor/seniors on daily stock count.
  - Ensure organization and cleanliness of boutique at all times.
  - To ensure all documents relating to receipt and dispatch of goods are properly documented.
  - Any other assignments within your capacity may be delegated from time to time to suit the operations.
  
  【B】 Customer Experience and Service & Business Development
  - Ensure optimal customer experience in the boutique for new sales, customer service (repairs), and all visitor.
  - Provide reliable, accurate and first class customer service.
  - In depth product knowledge and prices (and discount leverages). Able to explain estimates, repairs (time and prices)
  - Participate actively in Customer Relationship Management data collection.
  - To provide aftersales service support in receiving repair watches from customers & prepare necessary documentation.
  - To coordinate with Customer Service Department to transfer customers’ repair watches for their necessary action.
  - To ensure that the stock level in boutique is line with Management’s direction.
  - To be alert and report any discrepancies to the Management.