10 Jobs for Putrajaya/Cyberjaya found
Customer Support - Japanese (Travelling Apps) 【Cyberjaya】ID:56516
7,500 MYR ~ 8,500 MYRPutrajaya/CyberjayaJob Description
【Essential Functions/Core Responsibilities】: • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Benefit
5 days working, 2 days off
-Other benefits disclose during interview
・AL 30 days (includes public holidays)
・MC 8 days《未経験者歓迎・英語日常会話レベル 》外資BPOの旅行サイトのカスタマーサポートID:56482
9,000 MYR ~ 10,000 MYRPutrajaya/CyberjayaJob Description
米オハイオ州シンシナティに本社を置き、40ヵ国を超える国々で、事業支援システム（BSS：ビジネス・サポート・システム）、顧客ケア、従業員ケアなどの分野に様々なソリューションを提供している企業です。【 仕事内容 】旅行サイトのカスタマーサポートのお仕事になります。電話対応、予約対応、質問に対して、適切に回答を頂く仕事になっております。世界的に有名な旅行サイトを通して、多くのカスタマーをサポートいただく仕事です。- カスタマーの電話、チャット、問い合わせ対応、予約対応- KPIに対しての上長への報告、相談- 社内のチームと連携して業務を進めていただきます。【 魅力のポイント 】・入社後にオンボーディングのトレーニングがありますので、未経験歓迎ポジションです。・オンボーディングに向けた渡航費用含めてサポートがありますので海外移住がございます。・有名旅行サイトに携われるお仕事になります！・Team leaderのポジションを含めて将来的なキャリアパスもございます。
Benefit
■雇用形態：正社員
■勤務場所：サイバージャヤ
■給与：RM 9,000 - 10,000
■KPI：RM300-400
■勤務時間：8am-11pm 交代制シフト勤務 (※今後夜勤になる可能性あり）
■その他福利厚生など
・有給休暇（19日）
・傷病休暇（8日）
・家を探すなど生活を整えるため2週間限定（無料）でホテル滞在可能
・不動産仲介業者の紹介
・片道航空券の手配
・労働ビザ取得サポートあり、費用会社負担
・会社指定の健康保険、生命保険の加入あり（費用会社負担)Sales Engineer (Chemical)ID:56505
4,000 MYR ~ 6,000 MYRPutrajaya/CyberjayaJob Description
Industry: Sales of chemical products for Semiconductor industryJob Position: Sales Engineer (Chemical)Job Responsibilities:• To maintain & grow existing accounts and establish new business accounts in Semiconductor, LED and other industries.• To visit local and overseas customers at regular bases to participate in joint evaluation and business discussion.• Establish/maintain good contact with customers and related industry to identify new opportunities and expand existing business.• To develop marketing strategies and prepare sales & marketing reports for management review.• To prepare weekly, monthly and other periodical reports required by Management with status update/executive summaries concern as well as course of action to achieve target set.• Follow-up on all sales prospects.• Co-operating with the team and other related parties to achieve the company’s goal.• Resolves customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to Management.*Job nature is more to sales, mainly taking care of existing customers*Business trip to: KL, Selangor, Penang and overseas*Service coverage area: Whole Malaysia, Taiwan, China and other Asian countries
Benefit
Basic Salary: RM 4,000-6,000
<Allowance>
- Transportation allowance : mileage calculation from home to the office
-Bonus: provided based on company performance
-Company phone or SIM card providedAssociate Facilities Planning EngineerID:56275
5,000 MYR ~ 6,000 MYRPutrajaya/Cyberjaya, Kota Damansara/Petaling JayaJob Description
• Take primary responsibility, working very closely with APAC design team plan for constructability of New Data Center Build / Major fit-out, from inception till RFS.• Able to communicate MEP high level solutions with external consultants, project team (internal & external), facilities operation team, product team and clients.• Understand conceptual design and build of green field data centres and contribute to the successful delivery of projects.• Collaborate with other team members and analyse OTT / Hyperscale customers’ specifications and requirement, to support product / pre-sales team on respond to various data centre MEP facility solutions Q&A to win deal. • Manage construction project progress, maintain performance standards, and optimise budgets and increase efficiency.• Capable to read, analyse and review, technical drawings, schematics, and technical documents.• Occasionally assist / support in Data Center fitout projects. • Work with APAC team members on knowledge sharing on all critical equipment matters such as generator, UPS, Switchboards, Cooling, Fire protection, security system etc.• Coordinate and manage engineering documentations in professional manner. • Participate in Sustainability initiatives.
Benefit
- On Target Bonus - 20%
-Medical benefits (inpatient & outpatient) cover staff & immediate family
-Group Term Life Insurance
-Wellness Benefits (sports membership/gym membership)
-Dental Claim
-Health Screening
- AL: 15 days, MC: 14 days[Putrajaya] 3D Design EngineerID:56161
3,500 MYR ~ 5,000 MYRPutrajaya/CyberjayaJob Description
1. Product Design Development & Implementation a. 3D Design in Vehicle level wiring harness packaging b. Routing Quality checking for wiring harness design c. Checking of Electrical aggregates (fouling etc.) in DMU to final sign off. d. Preparing the Info. Fitment Drawing of Electrical components & Wiring Harness. e. Solutions for the DFA & DFM and Vehicle level issues. f. Control Prints and other technical documentation g. Support design related activities/ built support at Customer location. h. Defining of electrical components. i. Ensure correct pilot build up (first piece) j. Evaluate and perform engineering judgement for Engineering Permit k. Define the validation plan as customer requirement l. Maintain and grow customer relations m. Train technicians n. Provide design leadership to ensure that all customer deliverables are met, while assuring accuracy and completeness of all design output2. Lead, Coordinate & Support on QVC activitiesa. Design for cost reductionb. Design for manufacturingc. Propose VAVE ideas to customer design house and follow up till approvedd. Support component localizatione. Support supplier optimization3. Support New Business Quotationa. Prepare related design document to support new project quotationb. Work with other department to react on each new project needs and related cost to support new project quotations.c. Support RFQ and customers presentations** Travel to China or India in necessary occasion
Benefit
・Salary = RM 3,500 ~ RM 5,000
・AL = 8 days
・Accommodation Allowance = RM 150
・Meal Allowance = RM 90
・Bonus average 2 Months
** Top performer = 4 Months【シニアダイレクター設計】インフラ業界ID:56087
20,000 MYR ~ 30,000 MYRPutrajaya/CyberjayaJob Description
日本およびAPAC地域における建設プロジェクトにおいて、設計マネージャーチームを率い、設計開発を監督する責任を担っています。この業務には、専門家と、構造、機械、電気、土木エンジニア、ランドスケープアーキテクトを含む外部コンサルタントとの調整業務、各設計マネージャーにプロジェクトやタスクを割り当て、その進捗状況を監視し、プロジェクトの予算やスケジュールとの整合性を保ちながら、プロジェクトを推進していただきます。- 設計チームの業務、タスクを管理を通して日次でプロジェクトを管理- プログラム標準および仕様の継続的な開発- 製品チーム、セールス／セールスエンジニアリング、オペレーションと協力し、製造する製品、オプション、タイムラインについて検討し、プロジェクト目標を達成するためのソリューションを提供- リリース前の設計プロジェクトにおいて顧客と協力- 新しいプロセス効率、新製品、データセンター構成について、必要に応じて検討、協議- 地域の特殊性、慣習、地域の経験、気候、労働力、既存標準に基づいて設計の妥当性を検討- 設計の基準を準して、品質を維持しながらプロジェクトを推進- 地域の特殊性、慣習、気候、人員、社内の標準に基づいて設計- 設計および建設支出に関連する予算と予測の作成と見直しを支援- プロジェクトに費用対効果の高いサービスを提供するため、ベンダー（請負業者、建築家、エンジニア、コンサルタントなど）との関係を構築し、維持- 社内外の関係者にプロジェクトの状況を随時、正式に伝えて進捗を確認
Benefit
- 雇用形態：正社員
- 勤務地：サイバージャヤ
- 給与：20,000 - 30,000 RM
- 業績賞与
- 医療手当
- グループ定期生命保険
- ウェルネス給付金（スポーツ会員/ジム会員）
- 歯科請求
- 健康診断
- AL：15日間、MC：14日間
- 携帯手当：RM200
- 就労ビザの支給
- マレーシア片道航空券の支給Solution Architect (Japanese Speaker)ID:56058
12,000 MYR ~ 15,000 MYRPutrajaya/Cyberjaya, Bandar Tun Razak, Bandar Sunway/PuchongJob Description
The primary responsibility of the Senior Solutions Architect is to consult with the client and work with internal teams to create strategies, transformational designs and the architectural vision for more complex solutions that address the clients’ needs. They provide multi-technology consulting services on all aspects of application software, infrastructure and related technology components.Roles and Responsibilities:• Contributes to the development of complex solution architectures in specific business, infrastructure or functional areas.• Identifies and evaluates alternative architectures and the trade-offs in cost, performance and scalability.• Produces specifications of cloud-based or on-premises components, tiers and interfaces, for translation into detailed designs using selected services and products.• Supports a change programme or project through the preparation of technical plans and application of design principles that comply with enterprise and solution architecture standards.• Accountable for understanding client requirements, collecting data, delivering analysis and problem resolution.• Monitors the external environment to gather intelligence on emerging technologies.• Creates reports and technology roadmaps and shares knowledge and insights with others.• Designs components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology.• Creates multiple design views to address the concerns of the different stakeholders of the architecture and to handle both functional and non-functional requirements, including proof of concept (POC).• Reviews, verifies and improves own designs against specifications.• Makes recommendations for the development of new go to market services and contributes knowledge on relevant verticals.• Operate across both the technical levels within the enterprise architecture and the value chain in order to develop holistic and integrated solutions.• Coach and mentor more junior Solution Architects.
Benefit
- Annual leave: 15 days
- Medical leave:14 days
- Insurance coverage:
Outpatient: Reimbursement of outpatient medical expenses from panel hospitals/clinics (Employee & dependents)
- Group Hospital & Surgical Insurance (Hospitalisation, Surgical treatment and expenses): RM100,000 (Employee & dependents)
- Group Term Life Insurance: RM100,000 (Employee only)
- Group Personal Accident Insurance: RM150,000 (Employee only)
- Dental: RM750 per annum (reimbursable)
- Health Screening:
Reimbursable of annual health check-ups based on age limit
- Wellness: RM 550 per annum (reimbursable) for wellness benefitsMS Engineer (L1) (Japanese Speaker)ID:56039
4,800 MYR ~ 5,000 MYRPutrajaya/Cyberjaya, Bandar Tun Razak, Bandar Sunway/PuchongJob Description
The role is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. He/she focuses on first line support for standard and low complexity incidents and service requests.Responsibilities• Respond to calls /emails/chats received from customer and address the customer needs or route the request accordingly• Provide technical support on operational or maintenance of a personal computers/Applications/ other products/peripherals using documented procedures and available tools• Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction• Investigate first line incidents assigned and identify the root cause of incidents and problems• Use appropriate troubleshooting techniques by using the relevant FAQs and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises• Responsible to meet customer SLAs agreed in place• Responsible for setting customer expectation and escalate issues in case of need/process related to the higher level to resolve the issue to the customer's complete satisfaction• Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer management• Monitors client infrastructure and solutions
Benefit
- Annual leave: 15 days
- Medical leave:14 days
- Insurance coverage:
Outpatient: Reimbursement of outpatient medical expenses from panel hospitals/clinics (Employee & dependents)
- Group Hospital & Surgical Insurance (Hospitalisation, Surgical treatment and expenses): RM100,000 (Employee & dependents)
- Group Term Life Insurance: RM100,000 (Employee only)
- Group Personal Accident Insurance: RM150,000 (Employee only)
- Dental: RM750 per annum (reimbursable)
- Health Screening:
Reimbursable of annual health check-ups based on age limit
- Wellness: RM 550 per annum (reimbursable) for wellness benefitsService Delivery ManagerID:55260
3,500 MYR ~ 6,000 MYRPutrajaya/CyberjayaJob Description
The role takes responsibility to provide continuity in service and act as an advocate for client within NTT. The Service Manager will own the service governance structure, schedule, and run all service management review meetings, and ensure all processes and documentation are in place.• Responsible for ensuring client satisfaction, service delivery and contract profitability for their assigned client contracts – can be specific client accounts or a group of accounts.• Responsible to perform client facing activities in service activation of Uptime Support Services, support and coordinate in service activation to ensure successful completion.• Perform client facing service activation activities and activation completion.• Oversee operations performance, including:a. Status of ongoing initiatives and actionsb. Review of the most recent service management reportsc. Review of any availability and capacity plan updatesd. Agreement on new service improvement initiatives• Provide assurance regarding the compliance of, and lifecycle management for, all contracted services.• Receive and manage change requests relating to the SOW and agreement, i.e., additional engagements/ projects, adding configuration items and IT services.• Support to the Services (service coverage), moving configuration items.• Interface with NTT internal contract management teams to normalize and execute change orders.• Conduct client weekly / monthly meeting.• Monitor client satisfaction and identify service improvement plans to address client’s satisfaction with the service.
Benefit
- On Target Bonus - 20%
- Performance Bonus
- Medical benefits (inpatient & outpatient) cover staff & immediate family
- Group Term Life Insurance
- Wellness Benefits (sports membership/gym membership)
- Dental Claim
- Health Screening
- AL: 15 days, MC: 14 days《新卒応募可 / 経験者大歓迎》日系通信会社のITテクニカルヘルプデスク (サイバージャヤ)ID:55053
6,300 MYR ~ 6,500 MYRPutrajaya/Cyberjaya, Bandar Tun Razak, Bandar Sunway/PuchongJob Description
日本でも有名な大手日系通信会社のグループ企業にて、ITテクニカルヘルプデスクのメンバーを増員しております。7か国語をサポートする多言語ヘルプデスクでは、多国籍スタッフが在籍しております。英語や日本語に加えて、中国語・広東語・タイ語・ベトナム語・マレーシア語での受付を行っております。当ポジションの主なご業務内容は以下の通りです。●顧客からのお問い合わせに対して、電話やメール・チャットを介してご対応いただきます●顧客からのお問い合わせに対して、一次対応で完結できなかったものは担当部署へ繋いでいただきます●パソコンやアプリケーション、周辺機器などの運用やメンテナンスに関するお問い合わせがメインとなります（文面化されたマニュアル[手順書]に従ってご対応いただきます）●トラブルシューティング技術などを使用し不具合の原因を探し出します●必要に応じて現地エンジニアの派遣も調整致します●ヘルプデスクデータベースに記録を残しレポート作業もございます★魅力★- 日本人メンバーと同等、もしくはそれ以上の外国籍スタッフが滞在しております- 英語力を技術的に磨きたい方、ITテクニカルサポート知識を活かしたい方にお勧めです- 業務で英語使用経験がなくても日常会話レベルさえあれば、専門用語などは試用期間中に習得できます- KL中心地から車で1時間弱離れた立地では、穏やかにかつグローバルな環境で海外生活を楽しめます
Benefit
■雇用形態：正社員
■試用期間：6か月
■月額給与： RM 6,300 ~ 6,500
※「基本給：RM4,800 - 5,000」 ＋「宿泊手当：RM1,200,」+「交通手当：RM300」
+ シフト手当: RM 200 (試用期間終了後に毎月支給)
+ スタンバイ手当: RM 175/日 (必要に応じて)
+ 年間ボーナス：基本給*12か月*10% （業績に応じる）
■勤務場所：サイバージャヤ
■勤務時間：平日8:00 - 17:00 （固定シフト）
～ハイブリッド出社（例：2日出社 + ３日在宅）
■有給休暇：年15日
■傷病休暇：年14日
■保険適用：有 ※年１回の健康診断も払戻対象
■マレーシアへの片道航空券代（上限有）
■家探しまでのホテル代（最大10日間）
■VISA申請サポート有
